In late 1981 Charis Onabowale the Group Managing Director turned what was a gift into the billion naira company that now bears the registered name Mama Cass Restaurant Limited. The gift was a small shop at Alade market in Allen where she sold pastries in a small storage box to workers and other shop owners while she was still employed.
She noticed how the white collared workers would stop at the buka women along the road sides, sling their ties over their shoulder and enjoy some home cooked traditional food. This is how the Mama Cass as you know started, she realised that there was a need for home cooked food in a cleaner environment, which had to be served fast and fresh.
In November 1983 she got her first restaurant space on Allen which even included dancing in those days, that first outlet carried for the first time “Mama Cass Cafeteria”.
Today, there are Mama Cass Restaurant outlets strategically placed throughout Lagos, Ogun, Edo, Abuja and the United Kingdom, Serving quality food as we did when it was cooked in our home kitchen.
In addition, the group has expanded into industrial canteen management, private function catering and the high volume bread industry.Overview
We are looking for a dynamic Restaurant Manager to lead all aspects of our QSR operations.
You will oversee both the kitchen and front-of-house activities, ensuring high-quality menus are delivered and motivating staff to provide excellent customer service.
This role requires hands-on supervision and strong operational management skills.
Key Responsibilities
Coordinate daily Front of the House and Back of the House restaurant operations.
Deliver superior service and maximize customer satisfaction.
Respond efficiently and accurately to customer complaints.
Regularly review product quality and research new vendors.
Organize and supervise staff shifts to ensure smooth operations.
Appraise staff performance and provide feedback to improve productivity.
Estimate future needs for goods, kitchen utensils, and cleaning products.
Ensure compliance with sanitation and safety regulations.
Maintain and enhance the restaurant’s image and suggest improvement strategies.
Control operational costs and identify measures to reduce waste.
Prepare detailed reports on weekly, monthly, and annual revenues and expenses.
Promote the brand in the local community through word-of-mouth and restaurant events.
Recommend strategies to reach a broader audience (e.g., social media promotions).
Train new and current employees on proper customer service practices.
Implement policies and protocols to ensure efficient future restaurant operations.
Provide technical knowledge to resolve operational or kitchen issues quickly.
Qualifications
B.Sc degree in Business Administration, hospitality management, or culinary schooling is a plus.
Strong leadership, motivational, and people skills.
Acute financial management and cost control abilities.
Good grooming and professional appearance.
Familiarity with restaurant management software.
Proven experience, preferably within the QSRindustry.
Experience:
Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar supervisory role.
Demonstrated customer service management experience.
Hands-on experience supervising kitchen operations and front-of-house activities.