UP® otherwise known as Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.Job Objectives
As the Head, Merchant Services, you will lead cross-functional teams and collaborate with technology, product, and compliance units to ensure seamless and value-driven merchant experience while advancing the company’s market positioning as a leading fintech provider of payment and commerce solutions.
The ideal candidate will be responsible for driving the vision, strategy, operations, and growth of our merchant acquiring and servicing business.
This includes expanding merchant acquisition, enhancing onboarding and retention processes, and optimizing product offerings across retail, SME, and enterprise segments.
Duties and Responsibilities
Strategic Leadership & Planning:
Define and execute the department’s short and long-term strategies to drive merchant acquisition, activation, and revenue growth.
Develop strategic partnerships with key players in retail, hospitality, e-commerce, logistics, and other high-volume transaction sectors.
Expand the merchant base through direct sales, channel partnerships, aggregators, and digital acquisition tools.
Business Development & Client Engagement:
Ensure consistent delivery of high-quality service and support to existing merchants.
Operations & Performance Management:
Collaborate with product and engineering teams to tailor payment solutions (POS, online payments, QR, SoftPOS, etc.) that meet diverse merchant needs.
Team Leadership & Development:
Build and lead a high-performing Merchant Services team, including sales, account management, support, and field operations.
Set performance targets and KPIs, manage departmental budgets, and provide coaching for team development.
Job Requirements
Education: Bachelor’s Degree in Business Administration, Finance, Marketing, Economics, or a related field (MBA or advanced degree is a plus).
Experience: Minimum of 9 years of relevant experience in fintech, banking, or payments—with at least 3 years in a senior or departmental leadership role (Post NYSC experience).