JIJEDAPT Human Resources Consult Limited is involved in the Consultancy Of Human Resources Management And Services, Project Management, Training And Certifications, Business Plans, Business Optimization, Expatriate Management, Information Management Sysyem and GeneralAdvisory Services.Job Summary
The Laundry Operations Manager is responsible for overseeing the end-to-end laundry operations, ensuring efficiency, quality control, customer satisfaction, and profitability.
The role combines operational leadership with business development responsibilities to drive revenue growth, improve service delivery, and maintain high hygiene and quality standards.
Key Responsibilities
Operations Management:
Oversee daily laundry operations including washing, drying, ironing, folding, and packaging.
Ensure adherence to standard operating procedures (SOPs) and quality standards.
Monitor workflow efficiency and implement process improvements to optimize productivity.
Manage inventory of detergents, chemicals, and consumables to prevent shortages or wastage.
Ensure proper maintenance and servicing of laundry equipment and machinery.
Enforce health, safety, and hygiene standards in compliance with regulatory requirements.
Business Development & Revenue Growth:
Identify and pursue new business opportunities (e.g., hotels, hospitals, corporate clients).
Develop and implement strategies to increase customer base and revenue streams.
Build and maintain relationships with key clients and partners.
Prepare proposals, pricing models, and service contracts for prospective clients.
Monitor market trends and competitor activities to inform business strategy.
Collaborate with management on expansion plans and service diversification.
Customer Service & Experience:
Ensure high levels of customer satisfaction through timely and quality service delivery.
Handle customer complaints, feedback, and service recovery promptly and professionally.
Develop customer retention strategies and loyalty programs.
Monitor service turnaround times and ensure adherence to service-level agreements (SLAs).
Train staff on customer service excellence and communication standards.
Team Leadership & Human Resource Management:
Supervise, train, and evaluate laundry staff including operators, attendants, and supervisors.
Develop staff schedules and ensure adequate manpower planning.
Conduct performance appraisals and provide coaching and development opportunities.
Enforce discipline and ensure compliance with company policies.
Foster a positive and productive work environment.
Financial Management:
Prepare and manage operational budgets and cost controls.
Monitor expenses and identify cost-saving opportunities without compromising quality.
Track revenue, profitability, and key performance indicators (KPIs).
Prepare regular operational and financial reports for management review.
Quality Assurance & Compliance:
Implement quality control measures to ensure garments are properly handled and processed.
Ensure compliance with environmental and safety regulations.
Conduct regular audits of processes and output quality.
Maintain proper documentation and reporting systems.
Logistics & Service Delivery:
Coordinate pickup and delivery schedules to ensure efficiency and timeliness.
Optimize routing and transportation for cost-effectiveness.
Ensure proper tracking and handling of customer items to avoid loss or damage.
Key Performance Indicators (KPIs)
Customer satisfaction and retention rates
Turnaround time (TAT)
Revenue growth and client acquisition
Operational efficiency and cost control
Staff productivity and performance
Quality compliance and error rates
Qualifications & Requirements
Bachelor’s Degree in Business Administration, Operations Management, or related field.
5–10 years’ experience in laundry services, hospitality, or operations management.
Strong business development and client relationship management skills.
Excellent leadership and team management capabilities.
Good understanding of laundry equipment, chemicals, and processes.
Strong problem-solving and organizational skills.
Proficiency in Microsoft Office and basic operational systems.
Core Competencies:
Operational Excellence
Customer Focus
Strategic Thinking
Leadership and People Management
Financial Acumen
Attention to Detail
Communication and Negotiation Skills
Working Conditions:
May require extended working hours, including weekends.
Exposure to laundry chemicals and operational machinery.
Fast-paced, service-driven environment.