Genesis Group is a wholly Nigerian owned Catering, Hospitality & Entertainment Conglomerate with business interest in Hotels, Restaurants, Cinemas, Shopping Malls, Real Estate Development, Outdoor Catering, Industrial Catering & Housekeeping Management, and Food Production.
For over 2 decades we have provided ‘Exceptional Products & Services’ to both multinational and Nigerian corporations, as well as discerning members of the public looking for something special.
Core Business Units
Industrial Catering & Housekeeping Management: With over 20 years of verifiable experience, working with a diverse range of Clientele, under the most challenging conditions, Genesis continually provides exceptional Catering and Housekeeping Management services to the Nigerian Oil & Gas sector, counting the biggest industry names among our Clients. More »
Genesis Deluxe Cinemas: A modern and unique cinema brand, delivering the best international and domestic movie release within a modern stat-of-the-art environment, currently operating sites in Lagos, Port Harcourt and Enugu, with many more soon to open. More »
Genesis Centre: Situated at the heart of GRA in Port Harcourt, Rivers State, the Genesis Centre is the first of a series of ultra-modern state-of-the-art Shopping & Entertainment facilities designed to deliver the most unique and rewarding family shopping and entertainment experience. More »Job Summary
We are seeking a proactive Business Efficiency Officer to analyze and improve our business processes, reduce waste, and increase operational productivity. The officer will monitor workflows, identify inefficiencies, and implement practical solutions to improve service delivery, cost control, and customer satisfaction.
Key Responsibilities
Map and review existing business processes (operations, sales, finance, service delivery) to identify bottlenecks, delays, and redundancies.
Propose and implement process‑improvement initiatives (standard operating procedures, checks, targets, and simple automation tools) to boost efficiency and reduce costs.
Monitor key performance indicators (KPIs) such as processing time, customer wait time, wastage, and error rates, and report insights to management.
Work with department heads to design and roll‑out improved workflows, training materials, and basic controls (e.g., checklists, sign‑offs, stock tracking).
Support internal audits or control checks to ensure compliance with policies, proper documentation, and accurate records.
Recommend simple technology or tool upgrades (e.g., spreadsheets, basic software, or approvals systems) that improve accuracy and speed of operations.
Requirements
Bachelor’s degree in Business Administration, Management, Economics, or a related field (or equivalent experience).
2–4 years of experience in operations, admin, audit, or process‑improvement roles; experience in hospitality, restaurant, or service business is an advantage.
Strong analytical, problem‑solving, and organizational skills with attention to detail.
Basic computer skills (Excel/Sheets, reports, and simple dashboards) and willingness to learn small tools or software.
Good communication and interpersonal skills to work with managers and frontline staff.