COOPI Cooperazione Internazionale is an humanitarian, non confessional and independent organization that fights against all kinds of poverty to make the world a better place. Founded in 1965 by Vincenzo Barbieri (Italian “father” of international volunteering), COOPI is based in Milan and it has 20 local offices in the South of the World.
It works to assist populations struck by emergencies (disasters and conflicts) and to facilitate their civil, economic and social development.
The association intervenes in Africa, Latin America and the Middle East in collaboration with local actors (civil society, public administration and so on). In 2013 it has implemented 160 projects.
COOPI works in different sectors: agriculture, water and sanitation, health care, humanitarian assistance, human rights, education, socio-economic services, migration. All sectors are related to one another in the programs launched by COOPI all of them interrelated.
COOPI is also committed to the Child Sponsorship programme in 8 countries (Perù, Haiti, Senegal, Sierra Leone, Central African Republic, Ethiopia, Uganda and DR Congo), and provides food, education, health and protection to 2.700 children.
COOPI also operates in Italy, through awareness and fund-raising campaigns, volunteering activities (almost 400 volunteers), the promotion of the Cooperation and Development Master course at the Institute for Advanced Study of Pavia, and finally the participation to several NGOs associations, among which Link 2007 and AGIRE (Italian Humanitarian Emergency Response Agency) are the most important. The organization is supported by important institutional donors, local institutions, foundations, companies and citizens among the main donors, the European Commission Humanitarian Aid and Civil Protection (ECHO) recognizes COOPI as an important partner.Scope of the Vacancy
The Helpdesk assistant will provide support to multi-sectorial intervention towards IDPs in Yobe State Nigeria, in the design, planning, monitoring and evaluation of the program by managing complaint and feedback data and facilitating program implementation at LGA level, under the guidance and direct supervision of the MEAL Officer.
The Helpdesk Assistant will be responsible for the collection and the resolution of complaints in the field at LGA level. He/she will ensure accuracy of complaint registration and provision of feedback to beneficiaries and non-beneficiaries.
The Helpdesk Assistant will be responsible for data gathering, analysis and reporting activities. She/he will assist in tracking progress of key indicators and provide timely reports to the MEAL Officer.
Main Responsibilities and Tasks
Under the direct supervision of the MEAL Officer, and in collaboration with other collaborators of the projects and of the Base, She/he will:
Be in charge of the registration of complaints received by beneficiaries and non-beneficiaries at At LGA level.
Actively participate in sensitization and information-sharing sessions for the beneficiaries and the communities related to their right to file complaints and receive feedback.
Maintenance of an effective record and filing system for all complaints solved and pending issues including correspondences and other related documents for quick and easy reference.
Report any issue which needs immediate action to the Protection and/or MEAL Officer and follow up on the resolution of such issues.
Provide counselling and sensitization to the targeted and non-targeted population who come to file their complaints, ensure that they understand the programme and the project targeting criteria
Be in charge of providing feedback to the complainants when complaints are resolved, with the support of the Community-based Project Management Committees.
Treat beneficiaries with dignity and apply COOPI’s Code of Ethics and Conduct, the UN Convention for the Elimination of Discrimination Against Women (CEDAW) and the UN Convention on the Rights of the Child (UNCRC) in the field.
Work with program teams to ensure COOPI information on program activities is shared within LGAs and provide for beneficiary feedback in line with relevant guidelines and frameworks:
Collaborate with government and humanitarian partners to ensure the smooth sharing of
information in consultation with the Accountability Officer/Project Manager/MEAL Manager
Support the program team in facilitating the process of setting up an appropriate Complaint Response Mechanism at the Ward/ LGA level and handling complaint/ feedback.
Profile of the Candidate (Education, Training, Competences, Skills)
Minimum Requirements
Diploma in Sociology, Development Studies, Statistics, Demography or related subject, with previous experience working in developmental projects
Skills & Experience
Essential:
Be professional, motivated, flexible and culturally sensitive
1 year in CRM related work experience with an INGO
Experience in data collection, collation, analysis, and report writing
Have excellent communication, writing and analytical skills.
Be excellent in communication skills and proficient in report writing
Be resident and familiar with the terrain in the Northeast Nigeria.
Experience designing and leading capacity building and training for national teams.
Excellent working knowledge of Microsoft Office programming (Access, Outlook, Excel, Power Point, and Word).
Knowledge and experience in using database specific software.
Excellent communication, writing and analytical skills.
Experience designing and leading capacity building and training for national teams Preferred:
Knowledge of the local language (Hausa and Kanuri).
Proficient in data collection and handling bulk registers of beneficiaries.
Willing and able to be based and travel regularly within remote areas, where services are limited.