Allen is a financial & spreadsheet modelling consulting firm. We serve leading business organizations and public institutions helping them build efficient and robust models that underpin their critical decisions in investments, financial transactions, strategic and operational planning. Our knowledge depth allows us to address most modelling difficult challenges. Job Overview
The Assistant Outlet Manager is responsible for supporting the Outlet Manager in the day-to-day operation of an outlet, ensuring excellent customer service, staff discipline, food safety compliance, and achievement of sales and operational targets.
The role bridges management and frontline staff, enforcing the company’s standards, policies, and culture across front-end and back-end operations.
Key Responsibilities
Reports to the Outlet Manager
Manage the Outlet (in the absence of an Outlet Manager)
Operations & service delivery
Staff supervision & discipline
Sales & performance management
Inventory & stock control
Compliance & reporting
Training & quality control.
Key Performance Indicators(KPIs)
Customer satisfaction and complaint resolution
Staff discipline and attendance
Sales performance and target achievement
Cleanliness and food safety compliance
Stock control and waste reduction
Adherence to SOPs and company policies.
Requirements
Minimum of B.Sc
2 – 4 years experience in a QSR supervisory role
Strong understanding of restaurant operations.
Skills & Competencies:
Strong leadership and people management skills
Excellent communication and conflict resolution skills
Good numerical and reporting skills
Ability to work under pressure and manage shifts
High level of integrity and accountability
Customer-focused mindset.