Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nigeria with that of IBTC Chartered Bank PLC. Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking and wealth and investment banking in Nigeria.
We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms.
We offer current, savings, and domiciliary accounts; personal loans, vehicle and asset finance; MasterCard debit cards, Visa credit cards; home loans; internet banking; small and medium scale enterprise (SME) loans and the award-winning *909# MobileMoney.
We cater for both individuals and businesses through carefully designed retail and business banking products. We also offer self-service channels powered by sophisticated technology to bring convenient banking to customers.
Our clients can also get custodial services through Stanbic Nominees Nigeria Limited, our custody arm and non-pension asset custodian, acting in a nominee capacity for clients’ transactions in securities and other investments.
We are a key player in financial inclusion and are poised to take banking to the doorsteps of our customers; taking care of the banking needs of different categories of persons and businesses.Responsible for the stability, performance, and reliability of our digital banking core. Oversee the L2/L3 support operations that bridge the gap between the Finacle Core Banking system and our modern service layers. Ensure “zero-downtime” operations by leading rapid incident response, performing deep-dive root cause analysis (RCA), and collaborating closely with the Finacle Core team to resolve complex integration bottlenecks.
Finacle Support Liaison: Serve as the primary technical point of escalation for all integration issues involving Finacle and coordinate with the Core Banking team to troubleshoot data discrepancies, connectivity drops, and API failures.
Incident Command: Lead the response to high-priority production incidents. Ensure clear communication with stakeholders and drive the team toward rapid service restoration.
Environment Health: Monitor the stability of OpenShift and other servers, ensuring the optimal performance of the middleware services running within them.
Proactive Monitoring: Drive the strategy for advanced alerting and logging (using Grafana, Prometheus, ELK, or Dynatrace). Ensure that support teams are alerted to anomalies before they impact end-users.
Mean Time To Resolution (MTTR): Achieve an average MTTR of < 45 minutes for critical (P1) integration incidents.
Support Leadership: Manage a 24/7 or follow-the-sun support rotation, ensuring adequate coverage and healthy work-life balance for the team.
Change Success Rate: Maintain a > 98% success rate for all production patches and configuration changes.
Qualifications
BSc in IT, Computer Science or related field
Mater’s degree, professional certification such as ITIL Foundation, Sun Certified Java Developer (SCJP), Oracle Certified Associate (OCA), Microsoft Certified Professional and Developer (MCP, MCSD) can be an added advantage.
Experience:
7years deep operational understanding of Finacle Core Banking (e.g., troubleshooting Finacle Integrator, batch job failures, or ISO8583/REST messaging).
Expert-level ability to read and debug Java code.
Experience with Terraform/Ansible for environment automation and troubleshooting and Kafka/RabbitMQ for message-queue monitoring.
Behavioural Competencies:
Adopting Practical Approaches
Articulating Information
Conveying Self-Confidence
Interacting with People
Interpreting Data
Making Decisions
Technical Competencies:
Business Process Improvement
Data Integrity
IT Applications
IT Systems