Westfield Consulting is a management consultancy firm, specialized in Increasing Your Business Performance. It is our mission to help our clients make the right decisions & improve their organizational performance. As a partner to our clients, we work as integrated members of the team and strive to provide valuable deliverables that meet their goals.
Our clients range from large to small companies and organizations including some of the most recognizable brands. They come to Westfield seeking expert advice and personalized service on a variety of business process related problems and always leave satisfied.
Our team is comprised of a well-respected group of talented, experienced and likable consultants that can help you achieve your business goals.
With over 10 years of experience in Project Management, financial services and ICT marketing, Westfield brings the expertise you need from a consultancy outfit to help with your projects.Job Summary
Responsible for guaranteed quality customer service delivery through efficient and effective operations, while ensuring compliance with the bank’s laid down policies, procedures, processes and regulatory.
Roles
Ensure that all units have the necessary tools to work effectively.
Ensure all Operations staff is abreast of the Bank’s policies and procedures.
Ensure that all customers’ requests are treated.
Ensure all staff attends to customers promptly and are always courteous.
Supervise Operations activities (cash, customer service and funds transfer) to ensure timely and efficient service delivery to customers.
Implement budget and cost control measures for the Bank.
Provide and monitor all expense lines.
Render statutory returns to appropriate regulatory bodies.
Ensure proper documentation for all transactions and authorise transactions within approval limits.
Oversee account opening process and certify complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
Ensure adherence to vault cash insurance limit.
Handling Bank’s correspondence with other banks to ensure excellence service
Rendition of correspondence Bank’s statement to ensure correct postings
Ensure vault physical cash is equal to ledger at the close of each day.
Ensure vault is always shut and cash secured as stipulated.
Supervise the handling of accounts & clearing functions.
Oversee the activities of E- Business under customer service; Online Banking, issuance, blocking/unblocking of the different card products.
Provide and keep timely and accurate reports (Bank’s and regulatory agencies) on Branch Operations in prescribed formats and intervals.
Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety.
Requirements
First Degree in any Discipline with a minimum of Second Class lower or HND with Upper Credit division.
Minimum of five year’s experience in Banking Operations
Management professional certifications is an added advantage.
Attention to detail, accuracy, and precision are essential.
Knowledge of understanding of banking regulations, policies, and procedures to ensure compliance and prevent
Great knowledge of computers and Microsoft Office suites.
Excellent communication and customer service skills
Strong analytical and problem-solving skills.