Brands Optimal Limited is one of Africa’s leading Experiential Marketing Agency which optimizes value for client through the use of strategic, reliable and measurable method in consumer engagement, loyalty seeding and sales generation.Job Objective
We are seeking a highly organized and detail-oriented HR & Vetting Officer. This specialized role is critical to our operational compliance and field execution.
You will hold master ownership of our extensive field staff database, including coordinators, supervisors, and promoters.
Additionally, you will oversee contract verification, track live field activations, manage payroll follow-ups, and serve as the main corporate point of contact for field staff inquiries and complaints.
Key Responsibilities
Database Ownership & Management:
Build, clean, and continuously update the comprehensive master database for all nationwide field staff, including coordinators, team leads, supervisors, and brand promoters.
Log and track field staff deployment across multiple projects to ensure data accuracy for upcoming project scheduling.
Strict Documentation & Vetting Clearance:
Review and verify all project contract forms, ensure project managers submit the contract forms of field staff before the execution of projects, and follow up accordingly.
Audit vital staff details and legal requirements, and check background records for coordinators, supervisors, and promoters.
Cross-reference academic qualifications, legal identifications, and guarantor credentials to guarantee full compliance with company risk policies.
Remuneration & Financial Follow-up:
Follow up on field staff remuneration to fast-track and ensure timely payment of all field personnel.
Coordinate with project managers and the finance department to verify field attendance sheets against payroll sheets to prevent financial discrepancies.
Helpdesk & Conflict Resolution:
Serve as the official primary contact person for all field staff personnel regarding complaints, payment delays, and operational queries.
Document, escalate, and resolve field staff issues promptly to maintain agency reputation and smooth project execution.
Activation Tracking & Operational Support:
Maintain real-time tracking logs for field activations across all active brand campaigns.
Collaborate closely with Project Managers and Client Service teams to monitor field attendance and ensure database profiles match the staff on the ground.
Identify and report any staffing discrepancies, unauthorized replacements, or compliance issues during live activations.
Key Requirements
Education: B.Sc. or HND in Human Resources, Business Administration, or a related field.
Experience: Minimum of 2–3 years of direct experience in HR Operations, Vetting, Payroll Coordination, or Database Management, ideally within an Experiential Marketing, Logistics, or fast-paced Activation Agency.
Technical Skills: Advanced proficiency in Microsoft Excel or Google Sheets (data sorting, filters, VLOOKUP, pivot tables) is mandatory.
Competencies: Excellent communication and conflict-resolution skills, strong attention to detail, high ethical standards, and the ability to work under tight execution deadlines.