Aspom Travel Agency is a great travel deal company incorporated on the 2nd of February 2012 to provide support to people who wants to travel to any country in the world and also helps companies who wants to organize a group tour for their staffs without stress.Key Responsibilities

Advise clients on visa requirements, application procedures, documentation, fees, and processing timelines.
Assess client documents to ensure they meet the requirements of the relevant embassy, consulate, or visa application centre.
Prepare, review, and organize visa application documents before submission.
Complete and submit visa application forms accurately.
Schedule visa appointments, biometrics, interviews, and other required processes.
Monitor visa applications and provide clients with timely updates on their application status.
Liaise with embassies, consulates, visa centres, and relevant authorities when necessary.
Identify missing, inconsistent, or inaccurate information and guide clients on necessary corrections.
Maintain proper records of client applications, documents, payments, and application outcomes.
Keep up to date with changes in visa policies, requirements, fees, and application procedures.
Ensure client information and documents are handled confidentially.
Follow up on pending applications and communicate delays or additional requirements to clients.
Assist clients with visa-related enquiries and provide professional customer service.
Maintain accurate reports of submitted, approved, refused, and pending applications.
Work closely with the Ticketing and Holiday teams to ensure visa and travel arrangements are properly coordinated.
Perform other visa-related duties assigned by the supervisor or management.

Requirements

B.Sc., HND, or OND in Travel & Tourism, International Relations, Business Administration, or a related field with 1 – 3 years of visa processing or travel agency experience is an advantage.
Good knowledge of visa application procedures and documentation requirements.
Strong research and attention-to-detail skills.
Excellent written and verbal communication skills.
Good computer and internet skills.
Strong organizational and record-keeping abilities.
Ability to handle confidential client information professionally.
Ability to work under pressure and meet application deadlines.
Professional, patient, proactive, and customer-focused attitude.

Written by

9jabook

Join to follow writers

Aspom Travel Agency is a great travel deal company incorporated on the 2nd of February 2012 to provide support to people who wants to travel to any country in the world and also helps companies who wants to organize a group tour for their staffs without stress.Job Description

The Visa Officer will be responsible for handling visa application processes, ensuring compliance with immigration regulations, and providing accurate guidance to clients regarding travel documentation requirements.
The ideal candidate must be knowledgeable in visa processing procedures and possess excellent organizational and communication skills.

Key Responsibilities

Process visa applications from start to finish.
Review and verify client documentation for accuracy and completeness.
Advise clients on visa requirements, application procedures, and timelines.
Maintain up-to-date knowledge of embassy and immigration policies.
Liaise with embassies, consulates, and immigration authorities when necessary.
Track application progress and provide timely updates to clients.
Maintain proper documentation and records of all applications.
Ensure compliance with company policies and immigration laws.
Handle client inquiries professionally and efficiently.
Required Skills & Competencies
Strong knowledge of visa processing and immigration procedures.
Excellent attention to detail and accuracy.
Strong organizational and time management skills.
Good communication and interpersonal skills.
Ability to work under pressure and meet deadlines.
High level of integrity and confidentiality.
Proficiency in Microsoft Office applications.
Customer service orientation.

Qualifications

Bachelor’s degree in Business Administration, International Relations, Public Administration, or related field.
Professional certification in Travel & Tourism (added advantage).
Minimum of 2–3 years’ experience in visa processing or travel consultancy.
Experience working with embassies and immigration platforms is an added advantage.

Written by

9jabook

Join to follow writers

Aspom Travel Agency is a great travel deal company incorporated on the 2nd of February 2012 to provide support to people who wants to travel to any country in the world and also helps companies who wants to organize a group tour for their staffs without stress.Location: Agungi, Lagos
Employment Type: Full-time

Job Summary

The visa officer is responsible for processing and reviewing visa applications, verifying documentation, conducting applicant assessments, and ensuring compliance with immigration laws and organizational policies.
The role requires accuracy, strong communication skills, and the ability to provide excellent customer service to applicants throughout the visa process

Key Responsibilities

Application Processing
Receive, review, and verify visa applications for completeness and accuracy.
Check applicant documentation such as passports, financial records, employment letters, and travel itineraries.
Ensure all applications meet the eligibility requirements for the requested visa category.
Ensure adherence to all immigration laws, rules, and internal procedures.
Maintain accurate records and update databases with application details and decisions.
Prepare reports on visa processing statistics and issues when needed.
Provide clear guidance to applicants regarding visa requirements, procedures, timelines, and documentation.
Respond to queries through email, phone, or in-person appointments.
Handle applicant concerns professionally and promptly.

Required Qualifications

BSc / HND qualification
Prior experience in visa processing, immigration services, or customer service is an advantage.
Strong attention to detail and analytical ability.
Excellent communication and interpersonal skills.
Ability to handle confidential information with professionalism.
Proficiency in computer applications and data entry.

Preferred Skills:

Multilingual skills
Knowledge of immigration and visa regulations
Strong problem-solving abilities
Ability to work under pressure and manage multiple tasks.

Salary
N180,000 – N200,000 monthly.

Written by

9jabook

Join to follow writers