Eko Maintenance Limited is a rapidly growing Facility Management Company that specializes in maintenance of high rise building facilities with office located in Victoria Island, Lagos.Job role

We are seeking a Help Desk to provide first-line technical support to employees, troubleshoot hardware and software issues, manage support tickets, and ensure users can effectively access IT systems and services.

Key Responsibilities

Provide Level 1 technical support through phone, email, chat, or ticketing systems.
Diagnose and resolve hardware, software, network, and account-access issues.
Install, configure, and troubleshoot computers, printers, mobile devices, and peripherals.
Create, update, prioritize, and close support tickets.
Troubleshoot Windows, Microsoft 365, Outlook, Teams, and common business applications.
Assist users with password resets, account lockouts, MFA, and access issues.
Perform basic network troubleshooting involving Wi-Fi, LAN, VPN, DNS, and connectivity.
Create and manage user accounts and permissions according to company procedures.
Escalate complex issues to Level 2/Level 3 support, networking, security, or infrastructure teams.
Maintain IT documentation, knowledge-base articles, and troubleshooting procedures.
Track hardware assets and assist with equipment deployment and replacement.
Follow IT security policies and protect confidential company information.
Provide excellent customer service and communicate technical solutions clearly to non-technical users.

Qualifications

Diploma or degree in Business Administration, Computer Science, Information Systems, or a related field.
CompTIA A+ is advantageous.
CompTIA Network+ or Security+ is a plus.
Microsoft certifications are beneficial.

Typical Experience:

Help Desk Analyst: 1–3 years
Senior Help Desk / Desktop Support: 3–5+ years

Required Skills:

Microsoft 365 and Outlook support
Hardware and peripheral troubleshooting
User account and password management
Ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or Freshservice
Strong communication and customer-service skills

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9jabook

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Eko Maintenance Limited is a rapidly growing Facility Management Company that specializes in maintenance of high rise building facilities with office located in Victoria Island, Lagos.Job Summary

We are seeking a dedicated and organized Help Desk Officer to join our team. The ideal candidate will be proficient in Microsoft Office and possess excellent customer service skills.
In this role, you will coordinate activities between the helpdesk and operations department, support the Technical Manager with communications and documentation, and handle various administrative tasks within the Operations department.
Additionally, you will be responsible for monitoring follow-up and feedback systems and ensuring timely dissemination of information to clients and contractors.
This position requires strong organizational abilities and effective communication skills to ensure efficient and timely support.

Key Responsibilities

Microsoft Office Proficiency:Utilize Microsoft Office tools efficiently for various tasks and documentation.
Customer Service:Provide excellent customer service to clients and contractors.
Coordination:Coordinate activities between the helpdesk and operations department to ensure smooth workflow.
Support Technical Manager:Assist the Technical Manager with exchanging emails, letters, reports, and other communications.
Administrative Responsibilities:Manage administrative tasks within the Operations department.
Monitoring Systems:Monitor follow-up and feedback systems to ensure timely responses and actions.
Information Dissemination:Ensure timely and accurate dissemination of information to clients and contractors.

Qualifications

Education: Bachelor’s Degree (BSc) or Higher National Diploma (HND) in a relevant field.
Experience:1-2 years of experience in a helpdesk or similar support role.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Excellent customer service skills.
Strong organizational and multitasking abilities.
Effective communication skills, both written and verbal.
Ability to work well in a team and coordinate with multiple departments.

Written by

9jabook

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