We are an integrated marketing Company, Partnering with multiple businesses across the country to drive sales and visibility.Location: Agungi/Osapa Lekki Lagos
Strictly Female Applicants Only and must reside around Lekki axis, Lagos.
Job condition: 70% Onsite and 30% Field
Institution: Finance.
Remunerations: Fixed Salary, Commissions and Performance Bonuses.
Role Overview
As a Customer Support Specialist, you will be the primary point of contact for our users. You will handle inquiries, resolve issues, and ensure every customer leaves the interaction with a smile. If you love problem-solving, thrive in a fast-paced environment, and genuinely enjoy helping people, this role is for you.
Key responsibilities
Manage multi-channel support: Respond to customer inquiries promptly via phone, email, live chat, and social media.
Resolve issues: Troubleshoot customer complaints, track issues, and provide accurate solutions.
Sales and Upselling: Maintain customer retention by consistently ensure customer buy additional products to customer.
Escalate complex cases: Coordinate with internal teams to resolve higher-level issues.
Maintain documentation: Accurately log customer interactions and feedback in our CRM database.
Advocate for the customer: Identify recurring issues or trends and suggest improvements to enhance the user experience.
What We’re Looking For:
Communication skills: Exceptional written and verbal communication skills in English.
Tech-savvy:Experience using CRM tools and communication tools.
Soft skills:High emotional intelligence, patience, thick skin, and a genuine desire to help others.
Problem-solving: Ability to think on your feet and resolve conflicts calmly under pressure.
Flexibility:Willingness to work in shifts, including occasional weekends or holidays if required.