LONTOR establish a successful image store in Lagos, Nigeria. We have successfully operated the image store for four and a half years now, and are proud that we’re not only still in business, but growing.
As a reliable brand, LONTOR has been committed to providing high-quality, energy-efficient, convenient lighting and emergency household electrical products for the Nigerian consumer. With good quality and beautiful design, LONTOR today is welcomed by Nigeria market.
While many people think that LONTOR can’t cater customer demand for a long time, it isn’t. We regularly do customer satisfaction investigation to know more about customer demand. For instance, we had a large survey last year and get a lot information from the final customer. Having these information, we have developed many new series of products which are satisfied by a number of consumer in Nigeria.
LONTOR promotion efforts on local advertisement have also been very successful, bringing customers to the store and building credibility. LONTOR has done extensive advertising in the street, the main building and the main bridge. All the promotions make LONTOR being a stronger brand.
“Our business philosophy is to provide emergency products at a fair price,” Lucy, LONTOR manager says. “We will bring the best products to the customer, but the price will be reasonable.”Job Description
Taking in repairs and identifying what repairs need to and can be done to the item.
Work with stakeholders and technicians one-on-one to identify what repairs need to and can be done to the item.
Explain the process, timeline, costs, and review of the overall condition of item at drop off
Consistent follow up with stakeholders on status of their repairs, throughout the repair process.
Follow up includes email or phone based on preference.
Examine product and ensure that repair was properly completed, and that product is clean and presentable for return.
Respond to phone calls and email requests from clients in a timely manner, ensuring the highest level of clients service is provided in each interaction
Follow up with client post-repair pick up to ensure client satisfaction
Partner with sales team to direct clients’ needs to After Sales area and ensure proper procedures are respected
Assist in providing technical partnering to the production team to ensure quality finishing of product