As entrepreneurs ourselves, we understand the unique challenges startups face managing their rollercoaster growth. We’ve lived it.
We know that even well-funded teams can lack the bandwidth to recruit, train, and integrate the operations staff needed to meet growing demand. And that even when the right employees are in place, many companies lack the crucial mid-management layer needed to drive employee performance and process improvements.
Hugo was created with the high-growth startup in mind. We custom build or augment existing operations teams for companies in scaling mode, leaving founders and senior management to focus on what matters most: growth.Role Description
We’re hiring across our growing AI Operations and Customer Experience teams. You’ll be working on live projects with global clients, handling work that requires precision, sound judgment, and a high standard of execution. Depending on your skills and the team you’re placed in, you’ll operate at the intersection of AI and human experience, helping train intelligent systems or managing real-world interactions that shape how global products perform.
What we’re looking for
We screen for aptitude, attitude, and adaptability, not just experience. Strong candidates typically share these traits:
Strong attention to detail and ability to follow structured processes
Excellent written and verbal communication skills
Problem-solving mindset and sound judgment
Ability to work independently and as part of a team
Comfortable working with digital tools and platforms (you pick up new tools, platforms, and systems quickly)
Adaptability in a fast-paced, evolving environment
A completed bachelor’s degree (any discipline) and completed NYSC
Proficiency in additional languages (French, Spanish, Arabic, Mandarin) is a plus
What we offer
Competitive compensation
Structured onboarding and continuous training through Hugo Academy
A clear career path — Hugo promotes from within, and many of our team leads, QA specialists, and project managers started as agents
Access to upskilling programmes in areas like quality assurance, data/AI operations, and leadership
A supportive, high-performance culture that values precision, initiative, and growth
The opportunity to work with leading global technology, healthcare, media, and e-commerce companies