Genesis Group is a wholly Nigerian owned Catering, Hospitality & Entertainment Conglomerate with business interest in Hotels, Restaurants, Cinemas, Shopping Malls, Real Estate Development, Outdoor Catering, Industrial Catering & Housekeeping Management, and Food Production.
For over 2 decades we have provided ‘Exceptional Products & Services’ to both multinational and Nigerian corporations, as well as discerning members of the public looking for something special.
Core Business Units
Industrial Catering & Housekeeping Management: With over 20 years of verifiable experience, working with a diverse range of Clientele, under the most challenging conditions, Genesis continually provides exceptional Catering and Housekeeping Management services to the Nigerian Oil & Gas sector, counting the biggest industry names among our Clients. More »
Genesis Deluxe Cinemas: A modern and unique cinema brand, delivering the best international and domestic movie release within a modern stat-of-the-art environment, currently operating sites in Lagos, Port Harcourt and Enugu, with many more soon to open. More »
Genesis Centre: Situated at the heart of GRA in Port Harcourt, Rivers State, the Genesis Centre is the first of a series of ultra-modern state-of-the-art Shopping & Entertainment facilities designed to deliver the most unique and rewarding family shopping and entertainment experience. More »Job Summary
We are seeking an experienced Assistant General Managerto support the General Manager in overseeing daily operations, managing staff, and driving service excellence. The AGM will act as a key operational leader, ensuring smooth running of activities, high guest/customer satisfaction, and adherence to company policies and financial targets.
Key Responsibilities
Support the General Manager in planning, organizing, and supervising daily operations across departments (front office, housekeeping, food & beverage, admin, etc.).
Assist in budgeting, expense control, and performance monitoring to ensure profitability and operational efficiency.
Supervise departmental supervisors and staff, conduct performance reviews, and provide coaching and disciplinary support where needed.
Ensure high standards of service, hygiene, and safety are consistently maintained in line with company and regulatory requirements.
Handle customer complaints, resolve operational issues promptly, and take on leadership responsibilities in the absence of the General Manager.
Assist in recruitment, training, and scheduling of staff, and ensure compliance with HR and labour regulations.
Requirements
Bachelor’s degree in Business Administration, Hospitality Management, or a related field (or equivalent experience).
Minimum of 4–6 years of progressive experience in operations, hospitality, or management, with at least 2 years in a supervisory or managerial role.
Strong leadership, communication, and problem‑solving skills, with the ability to work under pressure.
Good knowledge of budgeting, customer service standards, and basic HR/admin procedures.
Computer literate (MS Office / POS or property‑management systems is an advantage).