Maison Fahrenheit, situated in the heart of Lagos, Victoria Island, is a boutique hotel that combines elegant design, personalized service, and a fusion of modern and African aesthetics. Our dedicated team is committed to crafting unforgettable experiences for our guests, making every stay exceptional. Join us in our mission to redefine hospitality in Lagos, contributing to the success of our unique boutique hotel in this dynamic and culturally rich environment.Key Responsibilities:
Assist the Manager in daily hotel operations, including guest services, staff supervision, and problem resolution.
Coordinate with department heads to ensure seamless operations across all hotel functions.
Monitor performance metrics and implement improvements to enhance guest satisfaction.
Handle guest complaints and feedback professionally, escalating issues to the Manager when necessary.
Ensure compliance with hotel policies, health, and safety regulations.
Participate in staff recruitment, training, and scheduling to maintain a skilled and motivated team.
Oversee inventory and supply management, ensuring all resources are adequately stocked.
Prepare reports and updates for the Manager on operational performance and areas for improvement.
Qualifications:
Proven experience in a supervisory or managerial role within the hospitality industry.
Strong leadership, communication, and problem-solving skills.
Ability to manage multiple tasks efficiently and work under pressure.
Knowledge of hotel management software and operational procedures.
Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
Exceptional organizational skills and attention to detail.