In 1965, the Standard Bank of South Africa merged with the Bank of West Africa acquiring businesses including a banking operation in Nigeria, which dated back to 1894. The name was then changed to Standard Bank of West Africa. Four years after the merger, Standard Bank Nigeria was incorporated locally to take over the business in Nigeria. In 1971, 13% of the share capital was placed with Nigerian investors. The end of the civil war saw a major economic upturn and as a consequence, the military government sought to increase local control of the retail-banking sector, hence the Bank’s investment in Standard Bank Nigeria (renamed First Bank of Nigeria in 1979) was reduced to 38%. Standard Chartered remained a shareholder of First Bank of Nigeria until 1996.
Standard Chartered re-entered Nigeria in 1999 and opened to customers on 15 September 1999 as a wholly owned subsidiary of Standard Chartered Bank Plc, headquartered in United Kingdom. It now has 42 branches located in Lagos, Port Harcourt, Abuja, Ibadan, Kano, Kaduna, Maiduguri, Ota, Aba, Onitsha and Onne offering a wide range of products and services in Retail, Corporate and Institutional Banking. It employs over 900 employees and sees Nigeria as a growth centre.Key Responsibilities
As a Relationship Manager, you will be entrusted with managing a discerning portfolio of affluent clients, delivering exceptional customer experiences and wealth advisory expertise:
Acquire and onboard new affluent clients, identifying opportunities to expand the client base.
Deepen engagement with existing clients by understanding their financial aspirations and recommending suitable wealth management products and services.
Deliver personalized, advisory-led solutions encompassing investments, financing, and bancassurance aligned with clients’ evolving needs.
Maintain detailed records of client interactions, follow up on leads, coordinate client appointments, and ensure timely closure of client requests.
Support clients throughout their financial lifecycle, adapting solutions as clients progress through different career stages and life events.
Build enduring relationships that foster loyalty and safeguard clients’ wealth through appropriate risk management and investment strategies.
Stay informed of current market trends, new product launches, and promotional campaigns to enhance advisory capabilities.
Ensure strict adherence to regulatory requirements and internal controls in client account management.
Uphold high standards of client service excellence to reinforce the bank’s reputation and client satisfaction.
Skills And Experience
Successful candidates will demonstrate a blend of technical aptitude, interpersonal skills, and regulatory understanding to excel in this role:
Proven expertise in managing conduct and mitigating risks within financial services.
Experience in managing and developing client relationships in the affluent segment, with a strong focus on wealth management solutions.
Effective stakeholder management skills, capable of collaborating across internal teams to deliver seamless client experiences.
Strong communication skills, able to articulate complex financial concepts clearly and build trust with clients.
In-depth knowledge of financial regulatory environments, compliance standards including KYC (Know Your Customer) and CDD (Customer Due Diligence) procedures.
Ability to proactively identify client needs and tailor financial solutions that address these requirements comprehensively.
Demonstrated capability to manage competing priorities and operate with agility in a dynamic, client-focused environment.
Qualifications
Candidates should meet the following educational and professional criteria to be considered for the role:
Minimum educational requirement of a Bachelor of Science degree or equivalent qualification.
Relevant professional memberships or certifications related to banking, finance, or wealth management are highly desirable to support continuous learning and adherence to industry best practices.
Completion of mandatory and developmental bank training programs, including role-specific, regulatory, and compliance courses focusing on Anti-Money Laundering, Conflict of Interest, Anti-Bribery, and Sanctions awareness.
Multilingual abilities are a plus, particularly languages relevant to the local market and clients served.
Additional Desired Skills And Attributes Include
At least 7 years of banking experience, ideally with a strong sales and client relationship pedigree.
Exceptional communication, interpersonal, and networking skills to build and maintain impactful relationships.
A keen ability to quickly assimilate new products and financial services, adapting to evolving market demands.
Demonstrated market awareness and the capability to benchmark effectively against industry standards.
Strong data analysis and management information capabilities.
Ability to work flexibly and adapt to a fast-paced, agile environment.
Personal qualities such as courage, creativity, responsiveness, and trustworthiness.
Appreciation and capability to thrive in a diverse, international team environment.
A motivated and self-driven approach to identifying and capitalizing on new business opportunities.
Consistent demonstration of high personal conduct standards aligned with the bank’s core values and behaviours.