VDT Communications Limited provides a complete, turnkey solution to all of your data communication needs. As an offshoot of BITCOM systems Ltd with several years of experience in the design, installation, and maintenance of all types of data network engineering solutions is put at the advantage of our customers. We drive network transformation for enterprises and service providers through communications technologies that increase productivity and open new sources of revenues.
As a mission, we set to provide a reliable, end-to-end source for telecommunications services with a broad product suite backed by trustworthy, dependable customer service.
VDT Communications Support Group provides the highest possible level of technical support expertise using the latest technology and tools. At the core of the technical support group is a knowledgeable, highly trained and motivated technical staff familiar with most recent industry standards and best operational practices. Our Technical Support personnel are thoroughly trained on the products supported to maintain equipment and systems at peak efficiency.
When problems occur, VDT Communications Limited is committed to do whatever it takes to get things back to normal operation in the shortest time possible.
Our technical support is ultimately monitored online from our head office in Falomo, Lagos and our customers also have online access to the performance reports on their links on a 24/7/365 basis.Description
We are looking to hire a Billing Support Engineer to support the management, optimization, and integrity of our billing systems and platforms.
This role is ideal for a technically strong professional with experience in telecom/ISP billing systems, BSS environments, and service provisioning workflows.
Role Responsibilities
Support day-to-day operations of VDT’s Billing/BSS platforms and related infrastructure.
Monitor, analyze, and troubleshoot billing logs, transaction records, and system events.
Investigate and resolve billing discrepancies, invoice disputes, and revenue-related issues.
Support User Acceptance Testing (UAT), system upgrades, and go-live activities for billing implementations.
Assist in the integration of third-party applications, network elements, and service provisioning systems into the billing platform.
Generate and automate operational, financial, and performance reports for Finance, Sales, Customer Care, and Technical teams.
Provide technical support for data plan configuration, product setup, and billing policies.
Maintain proper technical documentation, processes, and system records.
Required Qualifications
Bachelor’s Degree in Electrical / Electronics Engineering, Computer Science, Systems Engineering, or related field.
3–6 years’ experience supporting Billing / BSS platforms within a telecommunications or ISP environment.
Strong knowledge of billing architectures, service provisioning workflows, and revenue assurance processes.
Experience analyzing transaction logs, system reports, and database records.
SQL/database knowledge is an added advantage.
Relevant certifications such as CCNA, MCSA, MCSE, or similar are a plus.
Key Competencies:
Strong analytical and troubleshooting skills
High attention to detail and data accuracy
Ability to work with minimal supervision
Effective collaboration across technical and commercial teams