Akintola Williams Deloitte is the Deloitte Touche Tohmatsu Limited (DTTL) member firm in Nigeria and the oldest indigenous professional services firm in Nigeria. The firm was established in 1952 by Mr. Akintola Williams, FCA, CFR, CBE, the doyen of the accountancy profession in Nigeria. Our approach to corporate responsibility is shaped by the recognition that, because we are a professional services organization, our impact on society comes in large part from the way they serve clients
Job Purpose:
Administrative Support:
Manage schedules, appointments, and meetings for department staff.
Prepare and distribute meeting agendas, minutes, and other relevant documentation.
Handle incoming calls and emails, responding to inquiries and directing them appropriately.
Maintain accurate records and documentation, including patient records, service logs, and inventory records.
Prepare reports and presentations as required.
Operational Support:
Assist with the day-to-day operations of the diagnostic services department.
Coordinate with other departments within the health facility to ensure smooth service delivery.
Manage inventory of supplies and equipment for the department.
Assist with the procurement of supplies and equipment as needed.
Maintain a clean and organized work environment.
Customer Service:
Provide excellent customer service to patients, visitors, and other stakeholders.
Address patient inquiries and concerns promptly and professionally.
Assist patients with scheduling appointments and navigating the diagnostic services process.
Ensure a positive and welcoming experience for all patients.
Always maintain confidentiality of patient information.
Qualifications
Educational Requirements:
Bachelor’s degree in business administration, Healthcare Administration, or a related field is preferred.
Professional Requirements:
Certification in Medical Office Administration or a related field is a plus.
Experience Requirements:
2 years+ of experience in an administrative or customer service role, preferably in a healthcare setting.
Knowledge Requirements:
Basic understanding of medical terminology.
Knowledge of healthcare regulations and best practices.
Familiarity with medical office procedures and protocols.
Knowledge of customer service principles and techniques.
Basic understanding of office equipment and software.
Skill Requirements:
Excellent written and verbal communication skills. Strong interpersonal and customer service skills.
Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and other relevant software applications.
Accuracy and speed in data entry and data management.
Excellent customer service orientation with the ability to handle patient inquiries and concerns professionally and empathetically.
Personal Abilities:
Ability to empathize with patients and their families.
Shares the AMCE’s vision.
Meticulous attention to detail in all aspects of patient care.
Ability to manage stress and work under pressure.
Ability to adapt to changing circumstances and unexpected challenges.
Commitment to continuous learning and professional development.
Proactive and results-oriented approach to work.
Strong teamwork and collaboration skills.
Ability to maintain confidentiality of patient information.