EXCEL AND GRACE CONSULTING is a key player in financial & business consulting; providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields, Excel and Grace has adequately positioned itself as a solution provider.
EXCEL & GRACE is a wholly indigenous (Nigerian) and privately owned company registered as an enterprise in 2000 and incorporated in 2004 under the companies and allied matters decree of Nigeria, 1968.
With our core values which we constantly pursue to substantiate, we believe that our clients operate on a continuum of policies and procedures which constantly shape the outcome of their overall objective. This is why we don’t just take up a client and suggest according to perceived solutions; BUT rather we undertake a thorough study of who they are, their compositions and the environment they operate in before proffering a solution. We do this painstakingly, knowing that no two organizations are exactly the same even if they operate within the same industry or environment.
This is why in the last 10 years of our reasonable exposure in consulting, we have engaged professionalism and consistently maintain high standards in our operations. We have over time helped businesses explore opportunities, manage and sustain growth with good returns.Job Summary
The Business Supervisor is a key leadership role responsible for overseeing the daily operations of our Company.
This role ensures smooth and efficient service, maintains high standards of food quality and customer satisfaction, manages staff performance, and contributes to the overall profitability of the business.
Responsibilities
Supervise and coordinate all front-of-house and/or back-of-house operations.
Ensure smooth and efficient service flow during peak hours and throughout the day.
Monitor and maintain optimal stock levels of food, beverages, and supplies.
Oversee opening and closing procedures, ensuring all tasks are completed according to established guidelines.
Maintain a clean, organized, and safe work environment, adhering to all health and safety regulations.
Handle customer complaints and resolve issues promptly and professionally.
Manage reservations and seating arrangements (if applicable).
Implement and enforce company policies and procedures.
Supervise, train, and motivate team members.
Conduct performance reviews and provide constructive feedback.
Create staff schedules and manage time off requests.
Address employee concerns and resolve conflicts effectively.
Foster a positive and collaborative work environment.
Ensure exceptional customer service is provided at all times.
Proactively address customer needs and anticipate potential issues.
Build rapport with regular customers and create a welcoming atmosphere.
Handle customer feedback and complaints with professionalism and empathy.
Assist in managing cash handling procedures and ensuring accuracy.
Monitor sales performance and identify opportunities for improvement.
Control costs related to food, labor, and other expenses.
Assist in inventory management and control.
Contribute to local marketing initiatives and promotions.
Promote special offers and events to customers.
Utilize social media platforms to engage with customers.
Qualifications
Proven experience as a Supervisor or in a similar leadership role in the food service industry.
Strong understanding of restaurant/food business operations.
Excellent customer service and communication skills.
Ability to lead and motivate a team.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong problem-solving and decision-making skills.
Knowledge of food safety and hygiene regulations.
Basic computer skills (e.g., POS systems, inventory management software).