Taiwo Supermarket is an innovative leading 21st century retail and wholesale outlet with primary goal of making ur every shopping experience a memorable.Position Objectives
The position objective of a Cashier Supervisor is to ensure that all cashiers are functioning efficiently and effectively, ensure that Cashiers properly cost items selected by customers are monetarily valued and payments are received.
The job requires a high level of customer interaction and people management abilities hence, Cashiers Supervisors should have impeccable customer service, leadership and communication skills.
Responsibilities
Have a good working knowledge of Cashiers’ operations.
Training and evaluating of newly employed Cashiers.
Structuring duty roster for all Cashiers in line with the requirements of operations.
Reiterating Cashiers’ operational guidelines to all Cashiers and ensure strict compliance.
Assist Cashiers in the reprinting of receipts either from the POS terminals or directly from the system when printing errors occur.
Ensure all cash points are kept tidy and organized before, during and after shifts.
Ensure that Cashiers are properly dressed depicting morals and the organizational standard.
Assist Floor Managers in product swap and refund process.
Maintain all POS machines and report POS machine errors to the Branch Manager. Also liaise with bank agents to supply POS papers to avoid stock-out.
Take stock of carrier bags, to ensure it is replenished as at when due and avoid stock out.
Review all Cashiers’ applications for leave /shift swap to ensure it does not disrupt operations.
Registration of customers under the loyalty scheme and assist customers in redeeming loyalty points
Assist customers in making payments for items purchased using company’s vouchers.
Respond to Cashiers’ request for price checks and rectify price disparities with the inventory unit.
Assist Cashiers in removing used shopping baskets and carts from the cash point and rearranging it.
Assist Cashiers to delete items from the system before they sell out to customers when as operation demands.
Consider peak business times and manage crowd to ensure no Cashier at the cashpoint is free while others are crowded with customers.
Other duties as may be assigned to you by Management.
Requirements
Educational Qualification (HND / B.Sc / M.Sc)
Preferred candidate must be resident aroundOshodi, Isolo or Mushin LGA of LagosState.
Must have completed the National Youth Service Corps (NYSC) program or possess exemption letter
Possess a minimum of Six(6) years’ experience working in a retail environment, ideally must have a minimum of three (3) years in a supervisoryrole.
Customer service-oriented with in-depth knowledge of business management processes.
Excellent communication and interpersonal skills.
Must be computer literate and able to work using Microsoft packages.
Should possess excellent leadership skills and be able to lead a functional and productive team.