VELVOT Nigeria Limited is a Modern Digital Transformation and Services firm that specializes in providing business-critical technology Solutions with expert advisory that ensure clients success in this digital era. We are at the forefront of digital transformation.Job Summary
The Chief Operation Officer will serve as the primary operational expert responsible for streamlining workflows, improving inter-departmental collaboration, and ensuring the smooth, efficient execution of core business processes across IT, Marketing, Sales, Admin and Finance.
This role requires a strong background in IT and process methodology to implement technological and procedural changes that increase productivity and profitability.
Key Responsibilities
Process Optimization and Compliance:
Workflow Streamlining: Analyze, map, and redesign core business processes (e.g., Lead-to-Opportunity, Quote-to-Cash, Procure-to-Pay) to eliminate bottlenecks and optimize efficiency across all departments.
System Integration: Work with department heads and the IT team to ensure CRM, ERP, and Marketing Automation tools are properly integrated and configured to support efficient, measurable workflows.
Best Practice Implementation: Implement and enforce operational best practices and process frameworks ( Lean, Six Sigma, ITIL) company-wide to standardize delivery and quality.
Compliance & Risk: Ensure operational procedures adhere to internal policies and relevant regulatory requirements, mitigating operational risks.
Cross-Functional Management and Reporting:
KPI Tracking: Define, monitor, and report on key operational performance indicators (KPIs) relevant to Sales, Marketing, IT, and Finance, providing actionable insights to department managers.
Resource Allocation: Monitor resource utilization across key projects and operational activities, making recommendations to the CEO regarding technology, and budgetary adjustments.
Operational Budget: Manage and forecast the operations department budget and contribute to expense control initiatives across the organization.
IT Infrastructure Alignment (Leveraging Core Experience)
System Reliability: Serve as the internal client liaison with the IT department, ensuring infrastructure and system stability meet the needs of Sales, Marketing, and Finance end-users.
IT Change Management: Oversee the operational deployment and adoption of new business software or technology upgrades, ensuring minimal disruption and maximum user adoption.
Strategic Partnerships:
Manage and strengthen relationships with technology partners (Microsoft, AWS, Amazon, Cisco, Sophos, HP).
Ensure partner programmes and certifications are maintained and leveraged for business growth.
Assess and oversee partnerships and vendors in the technological space.
Financial & Risk Management:
Implement risk management frameworks for data security and regulatory compliance.
Negotiate agreements and contracts to get the best deal possible for the company.
Person’s Specification
HND / BSc in Business Administration or related field
4 years of experience in Strategy/Operations.