Havana Cinemas Ltd, a three screen cinema with Cutting-edge technology, located at Havana Place All Seasons Hotel, Owerri. Havana is redefining and upgrading cinema experience by bringing an innovative luxury lifestyle approach in movie presentation.Role Summary:
The Cinema General Manager will oversee all aspects of operations for a multi-functional entertainment venue, including a cinema, a café on the top floor, a restaurant, and a box office. The candidate will ensure seamless customer experiences, maximize profitability, and maintain high operational standards across all departments. They will lead a team of managers and staff, implement effective business strategies, and drive growth through innovative solutions.
Key Responsibilities:
Strategic and Operational Leadership
Oversee daily operations across the cinema, café, restaurant, and box office.
Develop and execute business strategies to enhance revenue streams across all departments.
Monitor and manage operational budgets, ensuring cost efficiency and profitability.
Ensure compliance with all health, safety, and legal regulations.
Staff Management
Lead, mentor, and motivate departmental managers (Cinema Operations, Café, Restaurant, and Box Office).
Recruit, train, and develop staff to deliver world-class service standards.
Conduct performance evaluations and foster a positive workplace culture.
Cinema Operations
Manage film schedules, ensure timely receipt of movie keys from distributors, and optimize screening times for maximum attendance.
Maintain high standards for projection quality, audio systems, and seating arrangements.
Oversee box office operations, ticketing, and customer service.
Café and Restaurant Oversight
Collaborate with café and restaurant managers to develop appealing menus and promotions.
Ensure food quality, hygiene standards, and timely service delivery.
Drive initiatives to enhance dining experiences and boost customer retention.
Financial Management
Analyze financial performance, prepare reports, and provide insights to stakeholders.
Manage inventory and control costs in food, beverage, and operational areas.
Identify new revenue opportunities, such as partnerships, sponsorships, and special events.
Marketing and Customer Engagement
Work with the marketing team to promote films, dining offerings, and events across digital and offline channels.
Develop loyalty programs to attract and retain customers.
Monitor customer feedback and implement strategies to improve satisfaction.
Facility Management
Ensure the venue (cinema, café, restaurant, and box office) is well-maintained, clean, and visually appealing.
Supervise regular maintenance of equipment, fixtures, and IT systems.
Handle vendor negotiations for supplies and services.
Key Skills and Competencies:
Leadership and Management: Proven ability to lead diverse teams and drive performance.
Operational Expertise: Strong background in cinema operations, F&B management, and box office systems.
Financial Acumen: Experience in budgeting, revenue management, and cost control.
Customer-Centric Mindset: Exceptional focus on delivering high-quality customer experiences.
Problem-Solving: Quick and innovative decision-making under pressure.
Communication Skills: Strong verbal and written communication for effective team and stakeholder interaction.
Qualifications and Experience:
Bachelor’s degree in Business Administration, Hospitality, or related field (preferred).
Minimum of 2-5 years of managerial experience in cinema, hospitality, or entertainment sectors.
Experience overseeing F&B operations and customer service teams.
Proficiency in cinema management software, POS systems, and scheduling tools.
Demonstrated track record of improving operational efficiency and profitability.
What We Offer:
A dynamic, creative work environment in a leading entertainment venue.
Opportunities for professional growth and development.
Competitive salary with performance-based bonuses.
Staff discounts on cinema tickets, dining, and special events.