At Cavista, our mission is to empower organizations with the world’s best technology solutions. We ensure the highest level of client satisfaction through a global network of innovation, and our software solutions are custom-built to accommodate your domain and requirements. Through world-class consultation, innovative IT solutions and personalized client services, Cavista increases operational efficiency for organizations of all sizes.Job Description
A Client Experience Representative to provide support to our clients for software solutions.
The ideal representative will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients’ lives across the country.
Provide consultative support and solutions for all Axxess clients; answer questions via phone and support ticketing center, resolve problems and offer general assistance for the day-to-day operations of our various products
Partner effectively to provide quality support, while always upholding company values
Respond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolution
Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services
Communicate with clientele; research to diagnose inquiries; managing database records and provide status reports on reported issues – all done with speed and professionalism.
Qualifications
Bachelor’s Degree required
Healthcare Industry Experience is a plus (LVN, PTA, COTA, MSW, Intake, Scheduling, Office Management, Administration, Medical Records)
Customer orientation and ability to adapt/respond to different personalities
Desire to anticipate customer needs paired with the drive to provide a consultative solution
Excellent communication skills; presentation, written, and verbal
Demonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic setting