GN128 develops, maintains and sells application software and related services, our mission and values are to help our clients realize their full potential.
Role Overview
As we expand into the UK and US markets, we are looking for a highly organized and commercially minded Client & Product Manager to help improve project delivery, manage client relationships, coordinate developers, and drive operational excellence across the business.
The Client & Product Manager will serve as the bridge between clients, management, and the development team. The ideal candidate must be highly organized, proactive, detail-oriented, and capable of ensuring projects are delivered on time and to a high standard.
This role is not just administrative — we are looking for someone who can take ownership, improve systems, solve problems proactively, and help scale the business.
Key Responsibilities
Client Management:
Serve as the primary point of contact for clients
Manage client expectations, communication, and project updates
Translate client requirements into clear development tasks
Conduct onboarding meetings and requirement-gathering sessions
Ensure excellent client experience and long-term relationship management
Identify opportunities for upselling and client retention
Product & Project Management:
Coordinate software development projects from start to finish
Create project timelines, task allocations, and delivery schedules
Monitor project progress and ensure deadlines are met
Work closely with developers, designers, and management
Ensure proper documentation of project requirements and revisions
Test and review completed work before client delivery
Improve workflows and operational efficiency
Team Coordination:
Track staff productivity and task completion
Follow up with developers to ensure accountability
Help build a culture of professionalism, ownership, and execution
Assist with hiring coordination and onboarding where necessary
Process & Systems:
Implement and manage tools such as Trello, ClickUp, Jira, Slack, or similar systems
Create SOPs and structured workflows for recurring operations
Help management improve internal systems and reporting
KPIs / Success Metrics
On-time project delivery
Client satisfaction and retention
Reduced project delays and revisions
Improved developer accountability
Growth in repeat business and referrals
Improved operational structure and reporting.
Requirements
Must Have:
2+ years of experience in project management, client management, product management, or related roles
Strong communication and organizational skills
Ability to manage multiple projects simultaneously
Experience working with software/web development teams
Understanding of web and software development processes
Ability to write clear project briefs and task documentation
Strong problem-solving and leadership skills
Professional written and spoken English
Nice to Have:
Experience managing UK or US clients
Familiarity with Agile workflows
Experience using ClickUp, Jira, Trello, Notion, or Asana
Basic understanding of UI/UX and product thinking
Experience in software agencies or startups
Ideal Candidate:
We are looking for someone who:
Takes ownership without constant supervision
Is proactive and solution-oriented
Can manage pressure and deadlines professionally
Has strong attention to detail
Understands how to balance client satisfaction with operational efficiency
Wants to grow with a scaling technology company.