LD&D Consulting is a specialist management and recruitment consulting firm that specializes in turning key projects into success by working collaboratively with clients and key stakeholders. Our specialist project management team consists of seasoned and well experienced consultants across various industries.Role Overview
We’re looking for a proactive and detail-oriented Client Service Representative to serve as the bridge between our clients and internal event teams.
You will manage client interactions, oversee service delivery, and ensure exceptional client experiences across all event engagements.
Key Responsibilities
Serve as the primary point of contact for client inquiries, bookings, and service-related follow-ups
Maintain strong client relationships through consistent communication and personalized service
Collaborate with internal teams (event planning, styling, and décor) to align deliverables with client expectations
Manage client records, timelines, and progress updates to ensure smooth project execution
Proactively resolve client issues and concerns with professionalism and efficiency
Implement strategies that drive client satisfaction and loyalty
Support training and mentorship of junior team members within the client service unit.
Requirements
Minimum of 2 years’ experience in a client service role (preferably in events, hospitality, or a service-focused industry)
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Ability to work well under pressure and manage multiple priorities
Experience with CRM tools or client service software is a plus.
