Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nigeria with that of IBTC Chartered Bank PLC. Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking and wealth and investment banking in Nigeria.
We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms.
We offer current, savings, and domiciliary accounts; personal loans, vehicle and asset finance; MasterCard debit cards, Visa credit cards; home loans; internet banking; small and medium scale enterprise (SME) loans and the award-winning *909# MobileMoney.
We cater for both individuals and businesses through carefully designed retail and business banking products. We also offer self-service channels powered by sophisticated technology to bring convenient banking to customers.
Our clients can also get custodial services through Stanbic Nominees Nigeria Limited, our custody arm and non-pension asset custodian, acting in a nominee capacity for clients’ transactions in securities and other investments.
We are a key player in financial inclusion and are poised to take banking to the doorsteps of our customers; taking care of the banking needs of different categories of persons and businesses.Job Description
To assist clients in the Private Banking Suite with their service requests, complaints and queries in order to deliver a positive client experience.
Job Responsibilities
Assess client service requirements and resolve accordingly or routes them to the appropriate person or department for resolution
Issue Debit cards, Credit Cards, pre-paid cards and Personal Identification Number (PIN) codes as per set procedure.
Generate lead, build new and/or maintains existing customer relationships for walk-in clients.
Receive and process customer requests for cheque books and debit cards, prepaid cards and credit cards including changing of ATM limits as per laid down procedure.
Ensure procedures are followed to meet and maintain quality service levels and turn-around times. Strives for continuous service improvement.
Qualifications
University Degree.
Experience Required:
1 – 2 years branch banking experience
Knowledge of the bank’s products, compliance procedures and regulations governing the management of financial services.
Additional Information:
Behavioural Competencies:
Checking Things
Developing Expertise
Establishing Rapport
Examining Information
Following Procedures
Interacting with People
Meeting Timescales
Showing Composure
Team Working
Thinking Positively
Understanding People
Upholding Standards.
Technical Competencies:
Active Listening
Application & Submission Verification (Business Banking)
Client Servicing
Difficult Calls Management
Query Resolution.