Grace Moni Limited is a financial services provider at the nexus of technology and professional financial services in Africa. We were birthed to address a gap in financial inclusion, in line with the Maya Declaration; a global initiative for responsible and sustainable financial inclusion that aims to reduce poverty and ensure financial stability for the benefit of all.Role Summary
The NYSC Customer Care Assistant will support the company by contacting customers, responding to enquiries, providing accurate information about services, and assisting clients in completing required forms.
The role focuses on delivering excellent customer experience and maintaining proper customer records.
Key Responsibilities
Call customers to follow up on applications, documentation, and service updates.
Respond to customer enquiries via phone, WhatsApp, and in-person visits.
Guide customers in completing application forms correctly.
Provide accurate information about company products and services.
Maintain and update customer records and contact details.
Escale complex issues to the appropriate department.
Follow up with customers to ensure issues are resolved.
Assist in onboarding new customers.
Maintain professionalism and confidentiality in handling client information.
Support administrative and operational tasks when required.
Skills & Competencies:
Customer service orientation.
Active listening skills.
Problem-solving ability.
Patience and empathy.
Good record-keeping skills.
Professional telephone etiquette.