A Global staffing agency located in LagosJob Summary
The Customer Service Intern will support the customer relations team by responding to client inquiries, managing customer interactions, and ensuring a positive experience for prospective and existing clients.
The role provides hands-on exposure to customer service operations within the real estate sector.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, and social media platforms.
Provide accurate information about company properties, services, and processes.
Maintain and update customer records in the company database.
Assist in scheduling property inspections and client meetings.
Follow up with prospective and existing clients to ensure satisfaction.
Handle customer complaints professionally and escalate complex issues when necessary.
Support the sales and marketing teams with customer engagement activities.
Prepare basic reports on customer feedback and service performance.
Requirements
Bachelor’s degree or HND in any relevant field.
NYSC Corps Members (Corpers) currently serving are encouraged to apply.
Strong communication and interpersonal skills.
Good problem-solving and customer handling abilities.
Basic knowledge of Microsoft Office tools (Word, Excel).
Ability to multitask and work in a fast-paced environment.
Interest in customer service and the real estate industry.