Domeo Resources International (DRI) is a prolific organization that proffers HR and Management Consultancy solutions premised on excellence and innovation.Main Function
The Customer Care Representative will be responsible for managing customer interactions, resolving complaints, handling inquiries, and ensuring exceptional customer experiences across the organization’s hospitality and service operations.
The role requires strong communication skills, professionalism, and the ability to maintain positive customer relationships in a fast-paced environment.
Role Responsibilities
Customer Service and Support:
Attend to customer inquiries, complaints, and requests professionally
Provide accurate information about products, services, events, and promotions
Ensure prompt resolution of customer issues and escalate where necessary
Maintain positive and professional customer interactions
Communication and Relationship Management
Build and maintain strong customer relationships
Follow up on customer feedback and service recovery processes
Support customer retention and satisfaction initiatives
Maintain professionalism across all communication channels
Operational Support:
Coordinate with restaurant, bar, kitchen, and operations teams to resolve service issues
Assist with reservations, bookings, and customer requests
Maintain records of customer interactions and complaints
Reporting and Documentation:
Prepare reports on customer complaints and feedback trends
Escalate recurring service issues to management
Support the implementation of customer service improvements
Qualifications and Requirements
Education and Certifications:
Bachelor’s degree, HND, or OND in Mass Communication, Business Administration, Marketing, or a related discipline
Experience:
0–3 years of experience in customer service or customer care roles
Hospitality, restaurant, lounge, or resort customer service experience will be an added advantage
Skills:
Communication and Interpersonal Skills
Excellent verbal and written communication skills
Strong customer relationship management and conflict resolution abilities
Professional appearance and conduct
Organizational and Problem-Solving Skills
Ability to multitask and work under pressure
Strong attention to detail and organizational skills
Positive attitude and customer-focused mindset