SKIN101 is a medical service provider located in the heart of Abuja, Nigeria’s capital city. Our focus is diagnosing and treating cosmetic and non-cosmetic skin conditions in all ages, improving physical appearance while emphasizing preventive medicine and the overall health and wellness of patients through the anti-aging and wellness medical service.
We understand that many factors affect health, including exercise, diet, environment, heredity and the stress associated with the daily hustle and bustle of life. And we also understand that people want to look as good as they feel and feel as good as they look. SKIN101 provides and brings a unique and holistic approach to looking and feeling good by offering dermatology, aesthetic/antiaging and wellness medical services all in one platform and under one roof. We offer a wide range of treatments, products and services for skin of color while offering every patient a very individualized and customized plan to help them not only fulfill their goals of healthy, flawless skin and looks but help them maintain good internal health as well. Our wide range of services are world standard, using the latest technology and science, meeting even the most difficult needs in the most difficult cases.
The MISSION of SKIN101 is to provide a PATIENT CENTRIC HOLISTIC approach, to looking and feeling great through WORLD STANDARD, EVIDENCE BASED Dermatology, Aesthetic/ Anti-aging and Wellness medical services.
Our VISION is IMPACTING LIVES by building a GLOBAL BRAND that provides medical aesthetic and skin care solutions for SKIN OF COLOR through REVOLUTIONARY products, services and education.
At the center of our philosophy at SKIN101 is the promotion of Skin health and healthy living. Our whole team is dedicated to educating every patient we meet on their skin and complete well-being. We believe that once you encounter us, you will change the way you view and treat your skin and health forever.Job Summary
We are seeking to hire a creative and resourceful individual as a Customer Experience and Sales Representative.
The role will involve being a devoted brand advocate for Skin101 Clinics Limited.
The job holder will develop, maintain and build foundational relationships with customers to enable quality delivery of services.
She will guide and generate conversations to facilitate the achievement of customer business objectives.
Main Duties and Responsibilities
Manage all incoming phone calls, mails and messages across different platforms.
Identify and assess customers’ needs to achieve satisfaction.
Identify prospective customers and generate sales leads.
Build sustainable relationships and trust with customers through open and interactive conversations.
Present, promote and sell products and services to existing and prospective customers.
Provide accurate, Valid and complete information using the right methods.
Handle customer complaints, provide appropriate solutions and alternatives within time limits.
Follow communication guidelines, procedures and policies.
Keep record of customers interaction and processes.
Emphasize the features of products to highlight how they solve customer problems.
Required Skills and Qualifications
Minimum of Bachelor’s Degree in Communication, Sales or any relevant field.
2 – 3 years of experience.
Genuine interest in the beauty industry
Strong written and verbal communication skills
Customer-centric and result-oriented
Excellent organizational skills and keen attention to details.
Ability to perform well in a fast-paced work environment.
Excellent selling and negotiation skills.