De Koolar Nigeria Limited is a 100% owned indigenous HVAC Company with over two decades of industry experience. We are leading Nigerian manufacturers and suppliers of a range of Ice Block Making Machine, Coldroom, Blast Freezers, Cold storage barns, Ovens, Refrigerators and Air Conditioners, among other domestic and industrial heat transfer equipment. Our services include all aspects of design, installation, maintenance and repairs of domestic, commercial and industrial systems.Responsibilities
Oversee the interactions between customers and key team members.
Use CRM and ERP systems to manage relationships internally and externally.
Development and nurturing of customer retention plan.
Oversee and manage all existing and unsatisfied clients.
Supervise all activities related to our maintenance services.
Developing plans that will ensure high profitability for our maintenance activities.
Creating and maintaining documentation on processes, policies, application configuration and help-related matters.
Analyzing data and creating reports for insights into team operations and productivity.
Reaching out to big industry players in fish importation.
Drafting and executing a robust after sales maintenance plan that will woo big players in the fishery industry into the Organization’s maintenance/service net.
Ensuring 0 tolerance to customer’s dissatisfaction.
For gender equality, qualified female candidates are encouraged to apply.
Educational Qualifications
First Degree in Social Sciences, Economics, Marketing with 3 – 5 years experience.
Skills:
Attention to Detail
Proven customer support experience.
Ability to multi-task, prioritize and manage time effectively.
Familiar with CRM and ERP systems and practices.
Strong phone contract handing skills and active listening.
Resolving Conflicts.
Data management understanding.