Preventative, Orthodontic, Restorative & Cosmetic Dentistry for the Entire Family.
Everyone wants to have a smile they feel good about. At Beaconhill, our passion is creating the smile you were meant to have- one that is healthy, confident, and beautiful. Our goal is to understand your individual needs and desires, and to customize your care accordingly. We strive to create long-lasting relationships that are mutually fulfilling.
Our practice provides a full range of dental services for all ages using state-of-the-art technology for your comfort and confidence. Come experience the difference that the highly-trained professionals at Beaconhill can make in your dental visits.Job Summary
The Customer Relationship Officer will be responsible for managing inbound and outbound customer interactions, converting enquiries into appointments, strengthening patient relationships, following up on treatment plans, and delivering an exceptional customer experience at every touchpoint.
Candidates with previous experience working in a call centre or high-volume customer contact environment will be given strong preference.
Key Responsibilities
Handle a high volume of inbound and outbound customer calls professionally and efficiently.
Respond promptly to enquiries received via telephone, WhatsApp, email, and other communication channels.
Convert enquiries into booked appointments and support treatment acceptance.
Conduct follow-up calls to prospective and existing patients to encourage attendance, continuity of care, and patient retention.
Build and maintain positive relationships with patients through excellent communication and timely follow-up.
Resolve customer complaints and escalate complex issues where necessary.
Maintain accurate records of all customer interactions in the company’s systems.
Meet individual and team targets for response time, call quality, appointment conversion, and customer satisfaction.
Work closely with Customer Care, Clinical, and Business Development teams to ensure a seamless patient journey.
Participate in customer engagement campaigns and promotional initiatives.
Requirements
Bachelor’s Degree or Higher National Diploma (HND) in Mass Communication, Business Administration, Marketing, Customer Service, or a related discipline.
2–3 years’ relevant experience in Customer Relationship Management, Customer Service, Telemarketing, or Contact Centre Operations.
Preference will be given to candidates who are currently working or have previously worked in a call centre or high-volume customer contact environment with demonstrable performance results.
Proven ability to manage large call volumes while maintaining excellent service quality.
Strong persuasive, negotiation, and relationship-building skills.
Excellent verbal and written communication skills.
Good computer literacy and proficiency in Microsoft Office applications.
Ability to multitask, work under pressure, and consistently meet performance targets.
Key Competencies:
Excellent telephone etiquette
Customer relationship management
Sales and appointment conversion
Active listening and empathy
Problem-solving and conflict resolution
Strong interpersonal and communication skills
Resilience and adaptability
Time management and attention to detail
Results orientation.
What We Offer
Competitive salary and performance-based incentives.
Career growth and professional development opportunities.
A supportive, collaborative, and performance-driven work environment.
The opportunity to make a meaningful impact on patients’ lives through outstanding customer engagement.