Beebeejump is a professional new energy technology research and product development,production, sales for the integration of high-tech enterprise, positive fusion in today’s world energy electricity, information industries frontier technology, is committed to research and development, with full power solutions to provide clients with systematic products and solutions, and carefully build solar photovoltaic industry brand.Currently, we have provided products and services to 30 million users.We also have branches in China, Nigeria, Brazil, the Middle East and Kenya.Job Summary
We are looking for smart and active Hausa-speaking customer service agents to join our team.
The ideal candidate loves talking to people, is customer-centric, and proactively solves issues.
You will be responsible for converting prospects to buying customers, managing customer accounts, and providing solutions to customer issues.
Responsibilities
Communicate with customers via phone, email, and chat
Provide knowledgeable answers to questions about the product, pricing, and availability
Work with internal departments to meet customer’s needs
Data entry in various platforms
Keep records of customer interactions and transactions
Record details of inquiries, comments, and complaints
Record details of actions taken
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Qualifications
Minimum OND, HND, BSc in any related course
Must be very fluent in speaking the Hausa language
At least 1 year of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Knowledge of social media platforms
Knowledge of administrative procedures
Numeric, oral, and written language applications
Must live within Ogba, Ojota, Ojodu, Agege, and Ikeja environs.
Benefits of Working with Beebeejump
A great place to learn, and get trained
Amazing and talented teammates to work with
Structured work environment
As a customer service agent you get to earn more incentives, outside your monthly pay.