In late 1981 Charis Onabowale the Group Managing Director turned what was a gift into the billion naira company that now bears the registered name Mama Cass Restaurant Limited. The gift was a small shop at Alade market in Allen where she sold pastries in a small storage box to workers and other shop owners while she was still employed.
She noticed how the white collared workers would stop at the buka women along the road sides, sling their ties over their shoulder and enjoy some home cooked traditional food. This is how the Mama Cass as you know started, she realised that there was a need for home cooked food in a cleaner environment, which had to be served fast and fresh.
In November 1983 she got her first restaurant space on Allen which even included dancing in those days, that first outlet carried for the first time “Mama Cass Cafeteria”.
Today, there are Mama Cass Restaurant outlets strategically placed throughout Lagos, Ogun, Edo, Abuja and the United Kingdom, Serving quality food as we did when it was cooked in our home kitchen.
In addition, the group has expanded into industrial canteen management, private function catering and the high volume bread industry.Job Overview
In this role, you will be responsible for attending to customers, taking orders, and ensuring a pleasant dining experience through prompt service, professionalism, and product knowledge.
Key Responsibilities
Greet customers warmly and answer questions about menu items.
Take and process food and drink orders accurately.
Ensure customers receive their orders correctly and promptly.
Handle payments using POS systems and issue receipts.
Maintain cleanliness of the service counter and dining area.
Assist with packing takeout and delivery orders neatly.
Resolve customer complaints or escalate to a supervisor when needed.
Restock service items like napkins, cutlery, and takeaway packaging.
Follow health, safety, and hygiene regulations.
Support team members during peak hours for smooth operations.
Actively promote products and upsell to increase customer spend.
Qualifications
Minimum of OND or equivalent.
Basic computer & Mathematics knowledge is an advantage.
Experience: Minimum of 1 year experience in a customer service or sales-related role, preferably within food service, retail, or hospitality
Demonstrated ability to interact professionally with customers and drive sales through upselling or product promotion.
Core Competencies:
Clear communication
Basic math and transaction handling
Attention to detail
Customer-focused mindset
Sales and persuasion skills
Multitasking and time management.
Behavioral Traits:
Polite and friendly
Team-oriented
Calm and patient under pressure
Willing to learn
Neat and well-groomed appearance.