Pruvia integrated limited was conceived in 2006, as regards its incorporation, it is still a relatively young company. it originated in response to providing world class services to the society at large and offering an alternative that is satisfactory in areas of our specialty. It has carried out service rendering duties in various states of Nigeria and within the ever bustling business environment of Lagos. Established by individuals who have had experience in diverse business sectors of the polity, Pruvia Integrated Limited (PIL) was formed with achieving and exuding corporate standards in service delivery. From the time it was conceived to the time it became an incorporated organization registered with the corporate affairs commission with RC1097861, we have had clients that cut across the education sector, petroleum sector, real estate, small and medium enterprises (sme’s).Job Brief

We are looking for a resolute Customer Service Executive for our client in the Automobile Sector.
The Customer Service Executive will capitalize on Identifying and assess customers’ needs to achieve satisfaction.

Job Responsibilities / Description

Suggest suitable Automobile options that best suite clients’ needs
Contact potential clients through cold calls and emails
Provide trustworthy feedback and after-sales support through cross-selling.
Strong phone contact handling skills and active listening
Build sustainable relationships and trust with new and existing customers through open and interactive communication
Research and study clients’ specifications and wishes
Meet personal/customer service team sales targets and call and message handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
Keep records of customer interactions, process customer accounts and file documents
Manage large amounts of incoming phone calls, messages, and mails
Provide accurate, valid, and complete information by using the right methods/tools.

Job Requirements

HND / BSC in Media, Communications or related field
3 – 5 years experience as a Customer Service Executive
Proficiency in English
Good knowledge of CRM
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Good verbal communication by following guidelines and policies.

Written by

9jabook

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Pruvia integrated limited was conceived in 2006, as regards its incorporation, it is still a relatively young company. it originated in response to providing world class services to the society at large and offering an alternative that is satisfactory in areas of our specialty. It has carried out service rendering duties in various states of Nigeria and within the ever bustling business environment of Lagos. Established by individuals who have had experience in diverse business sectors of the polity, Pruvia Integrated Limited (PIL) was formed with achieving and exuding corporate standards in service delivery. From the time it was conceived to the time it became an incorporated organization registered with the corporate affairs commission with RC1097861, we have had clients that cut across the education sector, petroleum sector, real estate, small and medium enterprises (sme’s).Job Brief

We are seeking a motivated and detail-oriented Customer Service Executive to join our dynamic team. The ideal candidate will be computer-savvy, proficient in software applications such as Corel Draw and MS Suite, and experienced in email marketing and social media management.
This role is essential in ensuring our customers receive top-notch service and support while also engaging with our audience through various digital platforms.

Key Responsibilities

Respond promptly to customer inquiries via phone, email, and social media platforms.
Provide accurate information regarding products and services, and resolve customer issues efficiently.
Utilize Corel Draw for graphic design tasks as needed, including creating marketing materials and social media graphics.
Assist in the development and execution of email marketing campaigns.
Engage with customers on social media platforms and respond to inquiries and comments.
Help create and schedule social media content, and assist in executing social media strategies.
Provide feedback to management on customer trends and concerns.

Requirements

A Degree in any related field.
2 – 3 years work experience.
Proven experience in customer service or a related role.
Proximity to Ikeja is preferred
Proficient in Corel Draw, and MS Suite (Excel, Word, PowerPoint), and familiar with email marketing tools.
Strong understanding of social media platforms and best practices.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment.

Written by

9jabook

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