Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development
At RIL people management is at the heart of ALL we do; easing business burdens is why we do it.
Our Vision
To be the first in outsourcing management providing value adding services to our clients with an efficient and professional team.
Our Strengths
We are supported by an experienced and versatile Board and Management while our processes are driven by state of the art technology. We are adequately capitalized and have access to funds for all our valued transactions. Our location also provides very good ambiance for our clients and staff to interact while our brand pillars of flexibility, resourcefulness and knowledge clearly demonstrate our commitment to “easing business burdens.”Job summary
The customer experience officer is the first point of contact.
S/he is responsible for attending to customers’ enquiries and creating awareness of available products to customers through a variety of means, such as online chats, email, or phone calls.
She/he is responsible for attending to feedback, complaints and redirecting them to the appropriate team or department or may take other steps with the goal of achieving customer satisfaction.
Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer enquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Draft correspondence, such as emails and letters.
Answer phone calls, emails, and take messages.
Processing orders, forms, applications, and requests.
Responsible for logistics and ensuring that dispatched orders get delivered.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Developing feedback surveys
Thinking of ways to show appreciation to loyal clients
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Key Requirements
Must be mature and smart
Possess a minimum of B.sc qualification
6+years’ experience in a similar role
Must be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, and PowerPoint).
Must have a great ability to multitask.
Must be very fluent in English with excellent communication skills.
Be between athe ges 30-36
Attention to detail and strong conflict management skills
Must have good critical thinking, problem-solving, time management and record management skills
Must be living around the Ojoo/Moniya Axis
Should be able to speak at least two major Nigerian languages (Yoruba, Igbo, Hausa)
AGE: 30-36 years.