Job Summary
We are seeking a friendly, smart, and customer-focused Customer Service Representative Intern to join our team.
This role is ideal for students or recent graduates who want hands-on experience in customer support, communication, and business operations.
The intern will assist in handling customer inquiries, resolving complaints, and supporting daily customer service activities.
Key Responsibilities
Respond to customer inquiries via phone calls, WhatsApp, email, and social media
Provide accurate information about products and services
Assist in processing customer orders and follow-ups
Handle basic customer complaints and escalate complex issues when necessary
Maintain proper customer records and documentation
Support the sales and operations team with customer-related tasks
Ensure customers receive timely updates on orders and deliveries
Uphold company professionalism and customer satisfaction standards
Requirements & Qualifications
Good communication skills (written and verbal)
Friendly attitude with strong customer service skills
Basic knowledge of computer usage (Microsoft Word, Excel, or Google tools)
Ability to work as part of a team
Willingness to learn and take instructions
Good time management and organization skills.
What You Will Gain
Real-life work experience in customer service
Training and mentorship
Improved communication and professional skills
Opportunity for full-time employment based on performance.