Location: Ikeja, Lagos
Work Hours: Mon-Sat (9:00 am – 6:00 pm)
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering questions, resolving issues, and driving sales growth.
Responsibilities:
Provide warm and professional customer service, answering questions and resolving issues in a timely and efficient manner
Assist customers in selecting mobile phones that meet their needs, providing detailed product information and advice
Process sales transactions, create sales invoices, and manage customer information
Provide after-sales support, resolving customer issues and concerns
Maintain accurate sales records and generate regular sales reports
Stay up-to-date on product knowledge and technical specifications to effectively communicate with customers
Requirements:
Bachelor’s degree or higher education
Previous experience in customer service or sales preferred
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment while maintaining patience and professionalism
Proficiency in office software and CRM systems
What We Offer:
Competitive salary (N55,000 – N75,000 per month)
Opportunity to work with a leading mobile phone distributor
Professional development and growth opportunities