Nelson Courier Express is a Dispatch delivery company in Lagos,we are into pickup and drop off of mails, office pickup and delivery of any kind,we are license by CAC to run courier services,we are highly motivated, devoted and goals oriented in service delivery to our clients.Job Description
As a Customer Service Officer, you will serve as the primary point of contact for customers, providing exceptional service, resolving issues, and ensuring customer satisfaction.
Your goal is to build strong relationships, address concerns, and promote products/services to drive customer loyalty.
Responsibilities
Customer Interaction:
Respond to customer inquiries via phone, email, chat, or in-person.
Listen actively, empathize, and resolve issues promptly.
Provide accurate information on products/services, pricing, and policies.
Issue Resolution:
Troubleshoot and resolve customer complaints.
Escalate complex issues to senior teams or management.
Follow up to ensure resolution and customer satisfaction.
Customer Relationship Management:
Build rapport with customers to understand needs and preferences.
Offer personalized solutions, recommendations, and promotions.
Identify opportunities to upsell/cross-sell products/services.
Administrative Tasks:
Maintain accurate customer records and databases.
Process customer feedback, complaints, and suggestions.
Generate reports on customer interactions and issue resolution.
Quality and Performance:
Meet or exceed customer satisfaction targets.
Achieve productivity and efficiency standards.
Participate in training and development programs.
Additional Responsibilities:
Collaborate with internal teams (e.g., sales, marketing, technical support).
Stay updated on product/service knowledge and industry trends.
Participate in customer feedback sessions and surveys.
Requirements
High school diploma or equivalent.
1-2 years of customer service experience.
Excellent communication, listening, and problem-solving skills.
Ability to work in a fast-paced environment.
Proficiency in CRM software and Microsoft Office.
previous experience in Dispatch delivery company mush preferable.
must leave around iyana ipaja and it’s environment and ready to start work immediately
Accounting experience is highly recommend