We’re looking for an experienced and customer-focused Customer Service Officer to join our team.. This role requires someone who loves creating great customer experiences and can confidently lead a small front-of-house team.
Responsibilities:
Supervise and support customer service staff to ensure smooth daily operations
Welcome customers warmly and handle inquiries or complaints professionally
Coordinate with kitchen and production teams for timely order delivery
Maintain cleanliness, order, and product display standards
Train and motivate team members to deliver excellent service
Requirements:
Minimum 2–4 years’ experience in customer service (preferably in a bakery, café, or hospitality environment)
Previous supervisory or team lead experience required
Strong communication and people skills
Positive attitude, attention to detail, and ability to multitask
Willingness to work weekends or holidays when needed