AA Rescue is a multi-service organization founded in 2003 with the prime focus of giving comfort, removing distress and protecting the Nigerian populace by providing prompt emergency roadside assistance to stranded motorist in cases of vehicular breakdowns and accidents.
The company is a pioneer in modern driving training and automobile rescue in Nigeria. It has grown into an organization of note, offering a variety of services that impacts the quality of life of the Nigeria polity, including but not limited to Emergency Automobile Rescue Assistance, Learner Driver Training (Driving School), capacity building for Drivers and Executives (Defensive and Advanced Driving Training), General Logistics, Intercity Vehicular Haulage, Drivers Recruitment for companies/ individuals (Drivers Outsourcing), Corporate Transport and general road traffic and motoring consultancy.Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal / customer service teamsales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Requirements
Bachelor’s degree in any management/social science related course
Minimum of 2 years experience as a customer service representative
Familiarity with CRM systems and practices
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively