Brenhazy Limited is a privately owned Nigerian company incorporated in 2014 to provide Manpower Services, Engineering, Procurement, and Construction (EPC) services to companies in line with standard requirements and global best practices.Job Description
Candidate will be responsible for interacting with customers to handle inquiries, resolve complaints, and provide information about products or services.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, or in person
Provide accurate information about products, services, and policies
Resolve customer complaints in a timely and professional manner
Process orders, returns, and exchanges
Maintain customer records and update account information
Escalate complex issues to the appropriate department
Follow up with customers to ensure satisfaction
Meet performance targets such as response time and customer satisfactio
Qualifications
High school diploma or equivalent (associate or bachelor’s degree preferred)
Required Skills:
Strong communication and interpersonal skills
Problem-solving and conflict resolution abilities
Basic computer skills and familiarity with CRM systems
Ability to multitask and manage time effectively
Positive attitude and customer-focused mindset
Previous experience in customer service or a related field
Experience using customer support software.
Ability to work in a fast-paced environment.