For over 40 years, Kuddy Cosmetics has been a leading name in the beauty and makeup industry in Nigeria with an availability of over 20,000 skincare and makeup products on shelves in 15 locations in Nigeria. All products are carefully selected to meet the various needs and requirements of all our consumers.
In addition to retail and distribution channel management, Kuddy Cosmetics is especially proud of our proficiency in manufacturing an assortment of cosmetics products delicately created by teams of skincare experts to suit a diversity of skin shades and colors. All our cosmetics are fashioned according to international standards to provide texture and tones of great consistency, quality, and value to cosmetics consumers across the nation.Responsibilities
What You’ll Do:
Respond promptly and professionally to customer inquiries via email, phone, chat, and social media.
Provide expert guidance on skincare products, ingredients, and usage.
Resolve complaints and issues with care, empathy, and efficiency.
Process orders, returns, and exchanges accurately.
Maintain up-to-date knowledge of our products, promotions, and brand values.
Work closely with other departments (sales, fulfillment, marketing) to ensure a seamless customer experience.
Gather and report customer feedback to support continuous improvement.
Requirements
Who You Are:
Candidates should possess a B.Sc Degree
You have 1 – 2 years of customer service experience, preferably in beauty, skincare, or wellness.
You’re genuinely passionate about skincare and staying informed about trends and ingredients.
You have excellent communication skills both written and verbal.
You’re a problem-solver who can stay calm under pressure.
You’re tech-savvy and comfortable using CRM platforms, email tools, and chat systems.
You’re team-oriented but capable of working independently.
