For over 40 years, Kuddy Cosmetics has been a leading name in the beauty and makeup industry in Nigeria with an availability of over 20,000 skincare and makeup products on shelves in 15 locations in Nigeria. All products are carefully selected to meet the various needs and requirements of all our consumers.
In addition to retail and distribution channel management, Kuddy Cosmetics is especially proud of our proficiency in manufacturing an assortment of cosmetics products delicately created by teams of skincare experts to suit a diversity of skin shades and colors. All our cosmetics are fashioned according to international standards to provide texture and tones of great consistency, quality, and value to cosmetics consumers across the nation.Job Summary
We are seeking for a proactive and customer-focused female Customer Service Representative to manage customer inquiries, resolve complaints, and ensure an excellent service experience. The ideal candidate must possess strong communication skills, patience, and problem-solving ability.
Key Responsibilities
Respond to customer inquiries via phone, email, social media, and in person.
Handle complaints professionally and provide timely resolutions.
Process orders, returns, and exchanges.
Maintain accurate customer records.
Follow up on pending issues to ensure customer satisfaction.
Collaborate with sales and operations teams to resolve service challenges.
Provide product/service information to customers.
Maintain a positive, empathetic, and professional attitude at all times.
Qualifications
Candidates should possess a Bachelor’s Degree with 2-4 years experience.
The ideal candidate must possess strong communication skills, patience, and problem-solving ability.
