A Global staffing agency located in LagosJob Description
The Customer Service Representative (CSR) provides exceptional support to customers by addressing inquiries, resolving complaints, and ensuring satisfaction.
Responsibilities
Respond to customer inquiries via phone, email, or chat.
Resolve complaints.
Maintain accurate customer records.
Collaborate with teams to address customer issues.
Meet performance metrics for response time and satisfaction.
Skills / Qualifications
Previous experience in customer service.
Strong communication skills, both written and verbal.
Proficiency in using customer relationship management (CRM) software and basic computer applications.
Ability to multitask, prioritize, and manage time effectively.
Must be able to work Monday-Saturday.
Lives in or near Lekki for easy commute.
Female only.