We are a unique business support organisation rendering support services to our esteemed clients across different sectors of the economy. Our services range from HR Consulting, Facility Management, Health Insurance brokerage, Education Consulting etc. Our target is to bring our wealth of experience to fast track companies operations in such a way that productivity increases. In us, you got direct access to a team of experienced professionals for expert business support.Responsibilities
Respond promptly to customer inquiries via phone, email, chat, and social media platforms.
Handle customer complaints, order issues, returns, and refunds in a professional manner.
Provide accurate information about products, services, and order status.
Maintain detailed and accurate records of customer interactions and transactions.
Collaborate with operations, logistics, and warehouse teams to resolve customer issues.
Ensure high levels of customer satisfaction and support customer retention initiatives.
Requirements
Bachelor’s Degree or OND / HND in Business Administration, Mass Communication, Marketing, or a related field.
1–3 years proven experience in customer service, call center operations, or a similar role preferably within the e-commerce sector.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Proficiency in using CRM systems, chat tools, email platforms, and basic computer applications.
Ability to multitask and work in a fast-paced environment.
Strong interpersonal skills and a customer-focused attitude.
