FrieslandCampina WAMCO Nigeria PLC is a multinational manufacturing company: it is an affiliate of Royal FrieslandCampina of The Netherlands, the world’s largest dairy cooperative. Its headquarters is in the Ikeja industrial area of Lagos State and operates an extensive distribution network across Nigeria’s 36 states and the Federal Capital Territory.About the job
The Customer Supply Chain Manager is responsible for the Customer Supply Chain (CSC) of Nigeria Opco. S/He is responsible for the translating the Planning and Logistic Global Supply Chain strategy into Business requirements and the execution. S/He leads the FU Team which comprises of Customer Service, Complaint Management, Logistics and Warehouse. Responsible for Service, Customer collaboration and satisfaction, Inventory and its impact on Working Capital. Drives optimization (Service / Inventory / Margin / Profit) aligned with agreed KPI set.
What We Ask
Education
Supply Chain Management /relevant discipline(Master Degree)
Work experience
5-10 years running regional or country Plan & Deliver leadership role in a matrix organization
Demonstrated and recognized expertise of following SC pillars: Customer Service, Complaint Management, Warehouse and Logistics
Additional demonstrated and recognized working knowledge of at least 1 of these areas: Demand & Supply Planning, Controlling, Sales, Marketing, QA, Procurement
Vacancy Description
Key accountabilities
Customer Supply Chain Strategy
Provides SC input to the Cluster Market strategy; Deploys and executes the Global SCC Strategy within the Cluster
Within the Cluster, contributes pro-actively to the strategic planning process of the Market
Defines, implements and continuously optimizes Route to Market (Supply) strategy
S&OP process parameters & Continuous Improvement :
Takes ownership of the S&OP process and lead at the BG level, aiming for effective implementation, clear decision-making, and positive business outcomes
Drives the execution of the S&OP strategy & process according to RFC standards, support and facilitate financial forecasting process
Ensures adherence and continuous improvement in the execution of S&OP process, standards and methods in line with RFC standard
Determines targets and ensure realization of performance with regard to performance for S&OP activities (KPI set)
Demand Planning:
Leads the Demand Planning cycles, collaborates actively internally (Sales & Marketing) and with Customers driving for high Forecast Accuracy and low Bias.
Develop and implement a strategy for the Demand department to enhance demand excellence
Define the strategy for new business initiatives by analysing market trends and translating insights into departmental plans
Act as the primary contact for the commercial organisation regarding operational and tactical planning, monitoring, analysing, and challenging the quality of BG demand plans.
Provide support and supervision for volume tender processes and projects when required
Commercialization / Product Portfolio Management (product development and phase in/out):
Leads the BG SC in the Innovation Process Management (IPM)
Drives the product portfolio management according to existing processes (portfolio review, complexity management, NPD), challenges on range offering and profitability
Coordinates NPD according to IPM process to deliver NPD according to BG Launch Plans & contributes to global IPM
Set the ambition, goals, deliverables, approach and way of working of the CSC- program(s) for the concerning business groups
Develop strategic and operational plans for the work group, managing execution, and measuring results
Provide expertise, input or feedback to assist in the development of program(s) and project management methodologies, standards, tools and training
Create support for complete project approach and proactively manage, inform, influence and support various stakeholders
Supply Chain Planning Network
Manage team responsible for preparing and optimizing the operational and tactical planning for the global supply network (internal and external capacity); by balancing demand, inventory and production and packaging capacity, identify constraints and opportunities as input for S&OP and acquire agreement with the assigned supply points on the supply plan (tactical, operational as well as day to day (local) execution).
Responsible for production planning, (raw) materials planning, scheduling and intra- supply planning.
Provide the supply points with a realistic and attainable planning, in line with the identified guidelines and constraints.
Have an aligned milk allocation plan for all factories.
Discuss yearly maintenance plans with plants.
S&OP process within the FU, aligned with other CSCs, BG, Enterprise S&OP, 3rd party suppliers and milk allocation.
Drive the execution of the S&OP process (operational and tactical horizon), organize all meetings according to the RFC standards, support and facilitate the financial forecasting process
Balance demand and supply in the most optimal way in terms of volume, revenues, costs and margin and develop scenarios for decision making
Provide procurement, supply points and deliver departments with production plans in line with service levels, inventory, production and MVA parameters, targets and guidelines
Provide the FU with approved plans to fulfil demand
Report consolidated performance to BG leadership team and related business partners
Prepare scenario decision documents for S&OP process. Lead the process for supply review, lead supply review meeting, prepare and lead/participate in (Pre-)S&OP Process.
Optimize and implement changes to the supply network of the S&OP , in line with targets and guidelines (focus on OTIF and EBIT improvement), while understanding the impact for supply points connected to the network. Manage supply planning resources (capacity, critical materials, human resources) strategy & development for the S&OP
Supply FU
Develop the strategy for the assigned planning department and contribute to the development of the strategy on one level higher
Manage service on time in full for the markets in scope
Manage waste performance for total MEPA scope and CSC MEPA network
Manage target inventory levels for full replenishment scope
Collaborate and communicate constructively with the relevant internal and external stakeholders and partners
Customer Service & Logistic Account Management
Manages a customer centric organized team
Manages and enhances Customer operations: order intake & logistic account, customer service, returns and complaint handling
Initiates and drives Customer collaboration and Customer centric SC improvement initiatives
Warehousing & Logistics (Distribution)
Manages warehouses (RFC and 3rd party) in her/his remit, ensuring safe and healthy environment, enabling On Time In Full delivery to Customers
Ensures timely delivery to Customers orchestrating agreed Cluster logistic set-up: manages transport planning, trucking & shipping companies, invoices & credit notes, export, documentation, etc.
Drives continuous improvement with LSP’s to improve service, Route to Market and Cost to Serve
Inventory and working capital management
Defines/implements inventory and replenishment targets, applies inventory segmentation
Manage team that is responsible for the inventory processes and ensure that inventory covers the projected demand (Correct DIO for RM, PM, WIP, FG).
Manage and optimize working capital in line with the agreed targets according to the inventory management guidelines, replenish relevant warehouses (in line with targets), follow up on aging stock and obsoletes and acquire agreement with demand, source and deliver (day-to-day contact and fixed meeting structure).
Customer operations & logistics process parameters (KPI – Reporting)
Determines targets and ensure realization of performance with regard to cost, quality and performance for Customer Operations & Logistics
Ensures the relevant plan parameters and required master data are up to date, well configured and reviewed on a regular basis representing the requirements of the market
Complaint Management – Sales
Receives Customer quality related issue (complaints) through FU Customer Service organization
Steers all related stakeholders to define and execute corrective and preventive actions in accordance to the Operating Company Crisis Team (OCCT)
Project management (supply chain, cross functional)
Initiates and lead improvement projects, aligned end-to-end with BG Food & Beverage & FU SC Strategy
KPIs and Continuous Improvement & Management Information
Observe and evaluate bottlenecks and identify opportunities and improvement actions in supply chain related (work) processes, planning systematics, procedures and/or systems, and ensure implementation of improvements after approval.
Provide KPI dashboards, insights and decision documents at request or at own initiative regarding quantitative and qualitative developments by means of periodical (S&OP, budget, RF and LRP) and ad hoc reports and/or analyses, based on reporting guidelines.
Project Management
Lead and drive tactical and strategic projects both in own domain, cross BG (including milk allocation) and cross functional with high complexity.
Lead and be principle of complex CAPEX investment cases within own network
Human Resources Management & Team development
Builds and lead an effective and impactful Cluster SC Team: recruits, coaches, develops, appraises, rewards, counsels and terminates in compliance with RFC HR Policies and Standards
Provides hers/his colleagues and peers with fact based feedback
Leads and impersonates Customers Focus
