Project Growth champions remote flexibility, prioritizes employee well-being, fosters inclusivity, and cultivates a culture of continuous learning and innovation. All roles are remote unless it is explicitly stated otherwise. Join our global tech journey!Key Responsibilities
Handle client inquiries, troubleshooting requests, and technical concerns with professionalism and efficiency.
Provide clear, step-by-step solutions for software-related questions, debugging automation issues, and API integrations.
Maintain excellent communication and rapport with clients to ensure a seamless support experience.
Develop a deep understanding of the company’s ERP system to effectively guide clients through technical challenges.
Assist customers with workflow automation, integrations, and debugging of platform issues.
Collaborate with the engineering and product teams to escalate and resolve technical concerns efficiently.
Build long-term relationships with clients by delivering exceptional service and proactive support.
Handle customer feedback, concerns, and feature requests, ensuring a positive user experience.
Educate customers on best practices and new features to improve product adoption and satisfaction.
Maintain accurate records of customer interactions in the CRM system.
Contribute to knowledge base articles, FAQs, and troubleshooting guides to enhance self-service support.
Provide feedback to the product team based on customer pain points and recurring issues.
What Success Looks Like
High customer satisfaction and quick resolution of client issues.
Efficient troubleshooting and debugging of complex ERP and integration-related concerns.
Strong relationships with customers, leading to increased retention and engagement.
Proactive support strategies that help prevent issues before they arise.
Qualifications
2+ years in a customer support or technical support role, preferably in a B2B SaaS environment.
Strong understanding of ERP software, automation integrations, and APIs.
Fluent English proficiency, both written and verbal, with excellent client-facing presence.
Comfortable handling technical troubleshooting and debugging inquiries.
A proactive, personable, and patient approach to client interactions.