Westfield Consulting is a management consultancy firm, specialized in Increasing Your Business Performance. It is our mission to help our clients make the right decisions & improve their organizational performance. As a partner to our clients, we work as integrated members of the team and strive to provide valuable deliverables that meet their goals.
Our clients range from large to small companies and organizations including some of the most recognizable brands. They come to Westfield seeking expert advice and personalized service on a variety of business process related problems and always leave satisfied.
Our team is comprised of a well-respected group of talented, experienced and likable consultants that can help you achieve your business goals.
With over 10 years of experience in Project Management, financial services and ICT marketing, Westfield brings the expertise you need from a consultancy outfit to help with your projects.Job Summary
The Debt Recovery Officer is responsible for managing and recovering overdue loans while maintaining a professional relationship with clients.
The role involves monitoring loan performance, engaging clients with overdue obligations, negotiating repayment plans, and ensuring recovery efforts are carried out in line with company policies.
Job Description
Monitor the loan portfolio daily to identify non-performing and overdue accounts.
Liaise with collections officers to review account statuses and recovery strategies.
Contact defaulting clients via calls, messages, and other approved communication channels to follow up on repayments.
Send formal demand notices and reminders to clients with overdue obligations.
Engage clients in constructive discussions to understand reasons for default and explore repayment solutions.
Negotiate repayment plans and ensure agreed terms are documented and followed.
Conduct field visits to clients where necessary, in line with company policy.
Maintain accurate records of all recovery activities and client interactions.
Escalate difficult or high-risk accounts to management for further action.
Liaise with relevant stakeholders to track down clients who may have changed location using lawful and professional means.
Ensure all recovery activities are conducted ethically, professionally, and in compliance with regulatory and organizational standards.
Job Requirements
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
Proven experience in loan recovery, debt collection, or credit management (minimum 1– 3 years preferred).
Strong negotiation and communication skills.
Good understanding of debt recovery procedures.
Ability to remain calm and professional when dealing with difficult clients.
Knowledge of relevant financial regulations and ethical collection practices.
Strong analytical and problem-solving skills.
Ability to maintain accurate records and prepare reports.
High level of integrity and professionalism.
Willingness to undertake field visits when required.